Armani Alers
Hartford,CT
Summary
Customer-focused professional accurate in handling orders and payments. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests.
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's Restaurant
Hartford , CT
04.2021 - 07.2024
- Tailored orders to address customer allergies and gluten concerns.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Served food quickly for positive guest experiences.
- Assisted management team with inventory counts of food products and beverage supplies.
- Scrubbed and polished counters to remove debris and food.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Assembled and served meals according to specific guest requirements.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Upheld high standards of productivity and quality in operations.
- Wiped down tables and equipment, swept and refilled stock.
- Packed fast food products in approved containers, cups, and bags.
- Stocked shelves and cases with new or transferred items.
Crew Member
Dunkin' Donuts Franchising
Hartford , CT
04.2023 - 06.2024
- Tailored orders to address customer allergies and gluten concerns.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Served food quickly for positive guest experiences.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Maintained an organized work area to ensure efficient operations.
- Informed customers about daily specials in an engaging manner.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Bulkeley High-school
Hartford, CT03-2022
Skills
- Cooking
- Drive-thru operations
- Heavy lifting
- Order delivery practices
- Inventory restocking
- Interactive communication skills
- Cash handling
- Positive company representation
- Team contributions
- Store opening and closing
- Customer service
- Self-discipline
- Influencing skills
- Stock management
- Flexible schedule
- Cleaning
- Taking orders
- Food preparation
- Safety
- Safety awareness
- Customer engagement
- Clear communication
- Willingness to learn
- Learning agility
- Task prioritization
Timeline
Crew Member
Dunkin' Donuts Franchising
04.2023 - 06.2024
Crew Member
McDonald's Restaurant
04.2021 - 07.2024
High School Diploma -
Bulkeley High-school