ARMANI ANDERSON

Planned and led daily recreational, social, and wellness activities for senior residents to promote engagement and quality of life. Coordinated events, volunteers, and community partnerships while maintaining activity calendars, documentation, and resident participation records.

Directed the scanning, indexing, and organization of patient records within electronic medical records system to optimize workflow efficiency. Oversaw verification of insurance information and accuracy of patient demographic updates. Upheld HIPAA compliance and safeguarded confidential patient information. Managed retrieval and preparation of charts and documentation for scheduled appointments. Facilitated billing operations by confirming insurance coverage and patient eligibility.

Verified benefit authorizations and financial obligations before service delivery. Maintained and updated medical records for compliance and accessibility. Guided patients with insurance inquiries and directed them to suitable resources. Scheduled and tracked appointments to facilitate timely care coordination.

• Streamlined patient file management and intake processes, contributing to improved care team efficiency. Enhanced front-desk operations by effectively managing inquiries and ensuring accurate information delivery.

• Handled secure transactions accurately and delivered exceptional customer service.