Armani Borrero
Boston,MA
Summary
Professional with solid foundation in technical skills and hands-on experience. Known for reliability and ability to adapt to evolving work environments. Collaborative team player focused on achieving results and maintaining high standards. Skilled in troubleshooting and precision work.
Overview
7
7
years of professional experience
Work History
Apprentice
L & N Repairs
Randolph, MA
02.2019 - Current
- Execute the cleaning and maintenance work schedule provided by Manager
- Flexibility to respond to a range of different work situations
- Manage repair work on walls, floors, doors and wood work
- Perform any other duties as assigned.
- Per Diem
Supervisor Manager
Starbucks, Downtown Boston
Boston, MA
08.2024 - 02.2026
- Directed and supervised team in daily operations
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Responded to customer questions regarding products, prices and availability.
- Led operational strategy to enhance store performance and customer satisfaction.
- Developed and implemented training programs to improve staff efficiency and service quality.
- Oversaw inventory management, ensuring optimal stock levels and waste reduction.
- Analyzed sales data to drive marketing initiatives and promotional strategies.
Supervisor
Finish Line
Braintree, MA
02.2024 - 06.2024
- Directed and supervised a team of 8 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Responded to customer questions regarding products, prices and availability.
- Store Closed for remodeling
Host Supervisor
Stephanies on Newbury
Boston, MA
04.2023 - 02.2024
- Managed Reservations and Monitoring the waitlist
- Occasionally taking orders
- Communicated wait times to guests
- Greeted guests/Showed guest to the table
- Managed to go orders, handled cash and credit transactions
- Provided excellent customer service.
Education
GED -
Boston Day & Evening Academy
BostonSkills
- Ability to multitask
- Spanish
- Microsoft Access
- Customer Service
- Creative in visual design
- Computer literacy
LANGUAGES
English
Spanish
Timeline
Supervisor Manager
Starbucks, Downtown Boston
08.2024 - 02.2026
Supervisor
Finish Line
02.2024 - 06.2024
Host Supervisor
Stephanies on Newbury
04.2023 - 02.2024
Apprentice
L & N Repairs
02.2019 - Current
GED -
Boston Day & Evening Academy