Armani Brown
Jacksonville,FL
Summary
Experienced counseling and behavioral health professional with strengths in crisis intervention, assessment, documentation, and motivational interviewing. Skilled at maintaining calm, safe environments and supporting client growth through clear communication and individualized care. Versatile educator and tutor with experience in classroom instruction, peer support, and behavior management. Skilled in differentiated teaching, student assessment, and parent communication. Committed to creating positive learning environments that build confidence, critical thinking, and academic success.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Tutor
Boys and Girls Club
Jacksonville, FL
08.2025 - Current
- Supported Boys & Girls Club youth with homework and reading assignments
- Prepared tutoring materials for after-school learning sessions
- Monitored student behavior during club programs and study time
- Promoted active engagement in club activities in Boys & Girls Club activities and lessons
- Communicated student needs with club staff and program leaders
- Encouraged students to ask questions about topics they did not understand.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
Teacher in Social Science
Duval County Public School District
Jacksonville, FL
08.2023 - Current
- Provided social science instruction aligned with Duval County Public Schools curriculum standards.
- Enhanced classroom instruction through differentiated teaching methods and engagement strategies to meet diverse student needs.
- Promoted development of critical thinking and problem-solving skills in students through targeted instructional activities.
- Delivered individualized instruction to meet needs of all students.
- Managed classroom behavior and maintained a positive learning environment.
- Enforced school rules and regulations to maintain an appropriate learning environment for all students.
- Reviewed student work and adjusted instruction based on learning needs.
- Evaluated student performance through tests, quizzes, and other assessments.
- Prepared and maintained classroom environments suited for student learning and physical, social, and emotional development.
- Prepared instructional materials, activities, and classroom resources for daily lessons.
- Used videos, lectures, and moderated discussions to engage students during class.
- Built positive relationships with students, parents, and teaching staff.
- Communicated updates on student progress to parents, guardians, and staff.
- Facilitated parent-teacher conferences to effectively communicate updates on student academic performance and foster collaborative relationships.
- Worked with colleagues to support curriculum planning and school initiatives.
- Participated in workshops, trainings, and conferences to strengthen educational skills.
Counseling Intern
Thaise Educational & Exposure Tours
Jacksonville, Florida
01.2023 - 05.2026
- Developed client-centered treatment plans with specific goals and objectives, delivering counseling in alignment with those plans.
- Provided one-on-one counseling for academic and personal concerns.
- Documented client notes and maintained confidential counseling records.
- Provided support during crisis interventions to ensure client safety. and referred clients to appropriate resources.
- Used motivational interviewing techniques to support positive behavior change.
- Coordinated activities that improved social skills and addressed emotional regulation challenges.
- Facilitated group discussions to enhance adjustment behaviors and clarify tour expectations.
- Shadowed licensed clinicians delivering therapy services to learn best practices for client support.
- Presented continuing education seminars and workshops and joined professional development activities to support patient care.
Mental Health Technician
Wekiva Springs Center
Jacksonville, Florida
06.2021 - 07.2023
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- De-escalated agitated patients using calm verbal intervention.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Monitored patient behavior during inpatient behavioral health shifts at Wekiva Springs Center.
- Reinforced treatment plans, boundaries, and daily living skills.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Assisted nursing staff with admissions, discharges, and patient transfers.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
Counseling Intern
Edwards Counseling & Associates
Jacksonville, Florida
01.2021 - 05.2021
- Observed counseling techniques, communication skills, and professional interactions between counselor and client, enhancing my understanding of effective counseling practices. Gained insight into active listening, empathy, confidentiality, and building trusting therapeutic relationships, essential skills for effective counseling. I observed how the counselor encouraged clients to express their thoughts and feelings while providing support and guidance in a professional manner. Strengthened understanding of counseling process and gained valuable insights into skills required for effective counseling, preparing me for a future role as a counselor.
- Counselled students on educational tour options and exposure program pathways.
- Assessed learner needs through intake conversations and guidance sessions.
- Coordinated parent communication for tour planning and counseling updates.
Sales Associate
American Eagle
Daytona Beach, Florida
07.2017 - 08.2019
- Supported customers with styling advice and product recommendations at American Eagle.
- Processed purchases through point-of-sale systems, ensuring accurate transactions and efficient returns.
- Shared product details and promotions to build customer engagement.
- Maintained fitting rooms and organized apparel recovery to enhance customer experience and uphold brand standards.
- Assisted with visual merchandising and floor setup for new product launches, contributing to an engaging shopping environment.
- Restocked sales floor merchandise and kept stockroom inventory organized.
- Worked with team members to keep the sales floor clean and organized.
Customer Service Representative
Concentrix
Jacksonville, Florida
01.2017 - 06.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Cultivated strong customer relationships through personalized assistance and support.
- Maintained professional communication with clients across phone, email, and chat.
- Supported inbound customer calls and chat requests for Concentrix healthcare programs.
- Answered billing, account, and service questions using Concentrix knowledge base.
- Checked customer information before handling service requests and account updates.
Education
Master of Science - Counseling
Bethune-Cookman University
Daytona Beach, FL12-2025
Bachelor of Science - Psychology
Bethune-Cookman University
Daytona Beach, FL05-2021
Skills
- Counseling and crisis intervention
- Assessment and documentation skills
- Motivational interviewing practices
- Facilitation of groups and behavior management
- Support in academics and teaching strategies
- Evaluation of students and peer tutoring
- Communication proficiency
- Academic support
- Teaching strategies
- Student evaluation
- Peer tutoring
- Verbal and written communication
Certification
- CPR Certified
Timeline
Tutor
Boys and Girls Club
08.2025 - Current
Teacher in Social Science
Duval County Public School District
08.2023 - Current
Counseling Intern
Thaise Educational & Exposure Tours
01.2023 - 05.2026
Mental Health Technician
Wekiva Springs Center
06.2021 - 07.2023
Counseling Intern
Edwards Counseling & Associates
01.2021 - 05.2021
Sales Associate
American Eagle
07.2017 - 08.2019
Customer Service Representative
Concentrix
01.2017 - 06.2017
Master of Science - Counseling
Bethune-Cookman University
Bachelor of Science - Psychology
Bethune-Cookman University