Armani Haller
Detroit
Summary
Professional with strong background in customer interactions and service solutions with proven leadership abilities and commitment to high standards. Known for reliability and proactive approach to meeting customer/patient and organizational goals. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction as well as team collaboration and achieving results. Skilled in venipuncture, patient interaction, and maintaining accurate records. Known for adaptability to changing needs, and consistently focused on achieving results through efficient and empathetic service in dynamic healthcare environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
GreenPharm Cannabis Co.
05.2023 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with customers, and updated customer records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in customers.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with customers through email, telephone, or postal mail.
Phlebotomist
American Red Cross
07.2022 - 10.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Monitored patients for reactions and verified sample quality.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Obtained blood specimens by performing venipunctures and finger sticks tens of times per day.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Care Provider
Dreamers Home Care & Staffing
04.2022 - 05.2023
- Provide assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Monitor client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Assist patients with personal requirements for housekeeping and grooming assistance.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Rehabilitation Assistant
Rainbow Rehabilitation Centers
10.2019 - 12.2021
- Performed treatment procedures to improve patient's functioning.
- Assisted patients during ambulation to prevent injuries.
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
Restaurant Crew Member
McDonald's Restaurant
07.2018 - 10.2019
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Trained new hires in customer service, food preparation and restaurant procedures.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept register accurate through correct billing, payment processing and cash management practices.
Child Care Provider
Westmoreland Family
09.2017 - 05.2018
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Met with parents about daily activities, positive developments and issues.
- Planned and managed learning-focused, imaginative and play-oriented activities for children.
Education
Certification - Phlebotomy
Pillar of Fire Phlebotomy School
05.2022
High School Diploma -
West Side Academy High School
06.2019
Skills
- Vacuum Tube and Syringe Use
- Lab safety compliance
- Adaptable to change
- Phlebotomy procedures
- HIPAA regulations
- Staff training and development
- Blood draw accuracy
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Active listening
- Critical thinking
- Data entry
- Time management
Certification
- Phlebotomy ( 2022)
Timeline
Receptionist
GreenPharm Cannabis Co.
05.2023 - 10.2024
Phlebotomist
American Red Cross
07.2022 - 10.2024
Care Provider
Dreamers Home Care & Staffing
04.2022 - 05.2023
Rehabilitation Assistant
Rainbow Rehabilitation Centers
10.2019 - 12.2021
Restaurant Crew Member
McDonald's Restaurant
07.2018 - 10.2019
Child Care Provider
Westmoreland Family
09.2017 - 05.2018
High School Diploma -
West Side Academy High School
Certification - Phlebotomy
Pillar of Fire Phlebotomy School
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