Armani Jamieson
Summary
Talented administrative leader with a proven track record of providing exceptional administrative support services. Skilled in utilizing a wide range of software applications and effectively managing calendars. Possesses excellent communication and interpersonal abilities, enabling seamless collaboration with colleagues and clients. Results-driven candidate who consistently delivers high-quality support in fast-paced office environments. Highly adept at multitasking and prioritizing tasks to ensure efficient workflow and successful project completion.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Hilton Head National RV Resort
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported needs of guests and attended to specific needs of countless customers daily for the restaurant with social relevancy and intentionality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Night Auditor
Beach House Resort
09.2023 - 06.2024
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Balanced hotel accounts and resolved discrepancies.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
- Developed strong working relationships with cross-functional teams to ensure consistency in hotel services throughout all shifts.
- Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Senior Administrative Assistant
Audubon Financial Services
06.2021 - 08.2022
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Coordinated trainings for new team members, overseeing onboarding details.
- Optimized document organization by developing a comprehensive electronic filing system that facilitated easy retrieval of information when needed.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Categorized and processed sensitive documents with information of deeply personal nature.
- Managed over 100 phone and email correspondence and handled incoming and outgoing mail and faxes.
Recruiter/Administrative Assistant/ Customer Service Associate
Influx
06.2020 - 11.2021
- Provide administrative support for over 15 HR executives
- Organize, compile, and update company personnel records and documentation
- Operated and maintained applicant tracking and candidate management systems.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Conducted zoom interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Marketing and Public Relations Assistant
Media Sol
01.2017 - 08.2018
- Keep calendars (editorial, press conferences, events etc.) and media lists
- Participate in brainstorming and planning sessions
- Assist in organizing and execution of events, campaigns etc
- Conduct research to support PR planning
- Draft and distribute content such as newsletters and releases
- Edit videos and presentations as assigned
- Support relations with stakeholders, media, vendors etc
- Assist in tracking media coverage or PR metrics (e.g
- Web analytics)
- Invent ways to streamline communication and plan execution
- Undertake general administrative and clerical duties.
- Created engaging content for blog posts, newsletters, social media platforms, helping drive website traffic and reinforce brand identity online.
- Resolved complaints to maintain customer satisfaction.
Production Assistant
Ocean Style
10.2014 - 11.2016
- Responsible for printing and distributing scripts
- Running errands for Directors and Producers
- Relaying messages between other members to ensure everything runs smoothly from start to finish
- Managed and oversee event setups
- Book flights and hotel for clients.
Education
BBA - Health Care Management
The College of Westchester
White Plains, NY11.2025
Bachelor of Arts in Social Work -
Fordham University
Bronx, NY07.2021
Bachelor of Arts - Marketing And Communication
The University of The West Indies - Western Jamaica Campus
Montego Bay, Jamaica06.2016
Associate of Arts - Arts And Business
Montego Bay Community College
Montego Bay, Bay06.2013
Skills
- Business Administration
- Operations Management
- Communications management
- Administrative background
- Logistics Management
- Customer Relations
- Media Relations
- Cross-Functional Collaboration
- Excellent Communication
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Professionalism
- Analytical Skills
- Sales Support
- Strategic Planning
- Microsoft Office
- Creative and Innovative
Certification
- Driver's License
- Zendesk Administrator Certificate – Zendesk.
Relocation
- Bluffton, SC
- Savannah, GA
Assessments
- Office manager, Proficient, 02/2021
- Spreadsheets with Microsoft Excel, Proficient, 02/2021
- Front desk agent (hotel), Proficient, 09/2021
- Customer service, Proficient, 02/2021
- Recruiting, Proficient, 09/2021
- Sales skills, Proficient, 11/2020
- Medical receptionist skills, Proficient, 07/2022
- Attention to detail, Proficient, 07/2021
- Inside sales, Proficient, 12/2020
- General manager (hospitality), Proficient, 02/2021
- Teamwork: Interpersonal skills, Proficient, 03/2021
Timeline
Night Auditor
Beach House Resort
09.2023 - 06.2024
Server
Hilton Head National RV Resort
07.2023 - Current
Senior Administrative Assistant
Audubon Financial Services
06.2021 - 08.2022
Recruiter/Administrative Assistant/ Customer Service Associate
Influx
06.2020 - 11.2021
Marketing and Public Relations Assistant
Media Sol
01.2017 - 08.2018
Production Assistant
Ocean Style
10.2014 - 11.2016
BBA - Health Care Management
The College of Westchester
Bachelor of Arts in Social Work -
Fordham University
Bachelor of Arts - Marketing And Communication
The University of The West Indies - Western Jamaica Campus
Associate of Arts - Arts And Business
Montego Bay Community College
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