Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic
Armani Mallory

Armani Mallory

Chicago,IL

Summary

Dedicated professional with strong communication and conflict resolution skills. Experienced in creating welcoming atmospheres and ensuring guest satisfaction in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hostess and Barback

il Carciofo
Chicago, Illinois
12.2024 - Current
  • Greeting guests warmly upon arrival and ensuring a welcoming atmosphere.
  • Managing reservations and organizing seating arrangements for efficient service.
  • Addressing guest inquiries and resolving minor issues with professionalism.
  • Scheduling reservations and notifying servers and managers of large groups to prepare seating in advance.
  • Experience with OpenTable, SevenRooms, and Toast.
  • Completing closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisting bartenders by preparing garnishes and glassware for service.
  • Stocking shelves with liquor, mixers, and supplies for efficient service.

Barista

Starbucks
Chicago, Illinois
01.2020 - 08.2024
  • Maintained cleanliness and organization of the workspace throughout the shift.
  • Provided exceptional customer service by engaging with customers and addressing needs.
  • Assisted in training new baristas on beverage preparation and customer service protocols.
  • Handled cash transactions accurately and processed payments through the register system.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Hostess

Fig and Olive
Chicago, Illinois
03.2022 - 12.2023
  • Supported special events by organizing seating layouts and managing guest flow.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Education

High School Diploma -

C.I.C.S. Longwood
Chicago, IL
06-2019

Skills

  • Conflict resolution
  • Team collaboration
  • Food safety compliance
  • Attention to detail
  • Effective communication
  • Time management
  • Employee training
  • Service orientation
  • Customer service
  • Bar terminology
  • Reservations management
  • Active listening

Certification

  • Illinois Food Handler Certification (Active)
  • Illinois BASSET Certification (Active)

Websites

Timeline

Hostess and Barback

il Carciofo
12.2024 - Current

Hostess

Fig and Olive
03.2022 - 12.2023

Barista

Starbucks
01.2020 - 08.2024

High School Diploma -

C.I.C.S. Longwood

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