Armani Mcghee
GA
Summary
Professional with strong background in customer service, adept at resolving complex issues and enhancing client satisfaction. Known for effective communication, problem-solving skills, and adaptability in fast-paced environments. Consistently fosters team collaboration and drives results, ensuring reliable and flexible support aligned with evolving needs. Skilled in CRM software, conflict resolution, and process optimization, bringing results-driven approach to every task.
Overview
8
8
years of professional experience
Work History
Customer Service Representative II
TTEC
03.2024 - Current
- Provide comprehensive technical assistance for Hisense USA products, ensuring timely resolution of customer inquiries and maintaining high satisfaction levels through expert troubleshooting, problem diagnosis, and tailored support solutions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
CarMax auto finance
10.2022 - 12.2023
- Addressed and resolved customer inquiries and issues, ensuring satisfaction and account accuracy
- Collaborated with management to address complex account concerns, enhancing customer service quality
- Conducted 80-120 outbound collection calls to secure account settlements and maintain financial integrity
Sales Representative
AT&T
08.2021 - 09.2022
- Fostered customer engagement by fulfilling online orders and initiating contact with existing and potential clients
- Participated in community events to enhance brand visibility and strengthen customer relationships
Host/Server
CMX Cinemas
11.2019 - 04.2020
- Provided exceptional guest services at CMX Cinemas by greeting patrons, guiding them to their seats, and delivering timely, courteous food and beverage service to ensure a premium movie-going experience
Customer Service Associate
Dave & Buster's
05.2017 - 10.2019
- Provided exceptional guest experiences by efficiently managing game floor operations, resolving issues, and maintaining a high standard of service at Dave & Buster's entertainment venue
Skills
- Microsoft Excel
- Sales
- Customer Service
- Customer Support
- Desktop Support
- MacOS
- Troubleshooting
- Operating systems knowledge (Windows)
- Zendesk
- Communication
- Technical expertise in hardware and software
- Technical troubleshooting
- Critical thinking
- Customer relationship building
- Team collaboration
Timeline
Customer Service Representative II
TTEC
03.2024 - Current
Customer Service Representative
CarMax auto finance
10.2022 - 12.2023
Sales Representative
AT&T
08.2021 - 09.2022
Host/Server
CMX Cinemas
11.2019 - 04.2020
Customer Service Associate
Dave & Buster's
05.2017 - 10.2019
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