Summary
Overview
Work History
Education
Skills
Timeline
Generic

Armani Morton

Experienced Retail Manager
Washington

Summary

Attentive retail manager with seven years of experience guiding top-quality talent. Manages staff by continuously assessing sales performance, maintaining accountability, driving business sales, and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns, and communicate with consideration. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Old Navy
Washington
06.2023 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Analyzed sales performance data to identify areas of opportunity for improved merchandise assortment and display.
  • Monitored inventory levels, replenished stock as needed, and tracked orders to ensure timely delivery of products.
  • Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
  • Resolved customer complaints promptly and professionally, while maintaining a positive relationship between customers and the company.
  • Established goals and objectives for team members while providing feedback on job performance.
  • Performed cash-handling duties, including reconciliation of tills.
  • Oversaw cash handling procedures including deposits, returns, refunds, and exchanges.
  • Managed daily cash handling processes including deposits and reconciliations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Front Desk Associate

Massage Envy
Washington
11.2021 - 04.2024
  • I answered phone calls and emails to make reservations and take guest information.
  • Answered phones to respond to customer inquiries, and transfer calls to appropriate staff members.
  • Called patients to confirm scheduled appointments, and obtain additional details.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Handled payment processing, and provided customers with receipts, proper bills, and change.
  • Managed guest check-in and check-out procedures, reservations, and payments.
  • Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
  • Reschedule appointments as needed, and place clients with the appropriate providers.
  • Ran EFT payments daily.
  • Called clients to settle missed payments on active accounts.
  • Monitored lobby activity throughout shift to ensure safety of guests and staff members.
  • Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
  • Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.

Sales Associate

REEF
Washington
09.2021 - 04.2023
  • Completed regular cycle counts and inventory audits.
  • Evaluated inventory and delivery needs, and optimized strategies to meet customer demands.
  • Keep documentation and records accurate and up to date with the latest data to prevent errors in processing or delivery.
  • Processed product returns, and assisted customers with other selections.
  • Readied items for the sales floor by affixing tags and preparing shelves.
  • Recorded information, shortages, and discrepancies keep records current and accurate.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.

Sales Associate

GUESS Retail
McLean
04.2021 - 11.2021
  • Established trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Built and maintained effective relationships with peers and upper management to drive the team toward success.
  • Sold various products by explaining unique features, and educating customers on proper application.
  • Placed special orders or called other stores to find desired items.
  • Recommended, selected and located merchandise based on customer desires.

Retail Manager

Banana Republic
Washington
11.2018 - 02.2021
  • Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Connected with customers daily to understand their needs, provide assistance, and collect feedback to optimize operations.
  • Continuously audited store operations, slashing inventory shrinkage, and reducing cash discrepancies.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback, and rewarded top sales performers to attract and retain top-quality personnel.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained various financial functions, including inventory, cash, and payroll processes, to keep the location running smoothly.

Education

High School Diploma -

Eastern Senior High School
Washington, DC
01.2017

Skills

  • Store growth planning
  • Customer outreach
  • Relationship selling
  • Market research
  • Forecasting and analysis
  • Merchandising
  • Building brand awareness
  • Driving business growth
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Reliable
  • Sales professional
  • Employee training
  • Accurate cash handling
  • Risk management
  • Outstanding communication skills
  • Staff training and development
  • Sales monitoring

Timeline

Assistant Manager

Old Navy
06.2023 - Current

Front Desk Associate

Massage Envy
11.2021 - 04.2024

Sales Associate

REEF
09.2021 - 04.2023

Sales Associate

GUESS Retail
04.2021 - 11.2021

Retail Manager

Banana Republic
11.2018 - 02.2021

High School Diploma -

Eastern Senior High School
Armani MortonExperienced Retail Manager
Profile generated at Resume-Now.com