Armani-Netaya Baptista
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer service skills and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Champs Sports
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Full-Time Sales Associate
Champs Sports
05.2021 - 08.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build compatibility and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Part-Time Sales Associate
Champs Sports
01.2017 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Accounting
St. John's University
Queens, NY05.2021
Skills
- Online Content Development
- Microsoft Office Expertise
- Excellent Leadership Skills
- Audience Engagement Techniques
- Community Relationships
- Retail Operations Management
- Client Retention
- Data and Trend Forecasting
Timeline
Assistant Manager
Champs Sports
09.2021 - Current
Full-Time Sales Associate
Champs Sports
05.2021 - 08.2021
Part-Time Sales Associate
Champs Sports
01.2017 - 05.2021
Bachelor of Science - Accounting
St. John's University
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