Armani Roberson
Braintree,MA
Summary
Advanced Operations Manager offering over eight years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Detail-oriented with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
11
11
years of professional experience
Work History
Research Data Analyst
Dana-Farber Cancer Institute
06.2021 - Current
- Enhanced data accuracy by implementing rigorous quality control measures and streamlining data collection processes.
- Optimized data analysis techniques for improved research outcomes and more efficient decision making.
- Conducted comprehensive data audits to identify areas for improvement, leading to enhanced system performance and reliability.
- Streamlined data management workflows for increased efficiency and reduced manual intervention, saving valuable time and resources.
- Presented complex research findings in a clear, concise manner for diverse audiences, facilitating understanding and informed decision making.
- Evaluated the effectiveness of various data visualization tools, selecting the most appropriate options for communicating key insights.
- Managed large datasets through meticulous organization and documentation practices, ensuring easy access and retrieval of information when needed.
Unit Coordinator
Boston Medical Center
09.2018 - 06.2020
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
Coordinated non-clinical and ancillary services of assigned patient care units, including environmental services, maintenance, central supplies, food and nutrition and related unit support functions. Identified and coordinated medical, mental health, education and substance abuse intervention and support services for clients. - Led and directed staff to encourage internal and external customer service through positive interactions within facility and community.
Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements. - Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
Studio Manager
Elements Massage
02.2018 - 06.2021
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Increased sales by 10% with promotions and studio memberships.
- Created policies and procedures for company and delivered company-wide training to employees.
Manager
Joe’s American Bar And Grill
07.2013 - 12.2018
- Manage team of thirty, helping improve sales and internal growth.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Accomplished multiple tasks within established timeframes.
Assistant Events Coordinator
Cask’n Flagon
03.2014 - 03.2016
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
- Coordinated schedules and timelines for all events.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Managed event logistics and operations, including support staff, vendor services and volunteers.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services
Education
MBA - Business Administration And Management
University of Massachusetts - Boston
Boston, MA05.2024
Bachelor of Science - Business Management and Marketing, Spanish
University of Massachusetts - Boston
Boston, MA05.2023
Skills
- EPIC Experience
- Financial Management
- Workforce Management
- Forecasting and Scheduling
- Mentoring and Coaching
- Company Policies and Procedures
- Business Development
- Staff Management
- Sales and Marketing
- Analytical Skills
- Organization and Time Management
- Payroll
- Big Data Processing
- Strategic Planning
Timeline
Research Data Analyst
Dana-Farber Cancer Institute
06.2021 - Current
Unit Coordinator
Boston Medical Center
09.2018 - 06.2020
Studio Manager
Elements Massage
02.2018 - 06.2021
Assistant Events Coordinator
Cask’n Flagon
03.2014 - 03.2016
Manager
Joe’s American Bar And Grill
07.2013 - 12.2018
MBA - Business Administration And Management
University of Massachusetts - Boston
Bachelor of Science - Business Management and Marketing, Spanish
University of Massachusetts - Boston