Armani Wilkerson
Chicago
Summary
Dedicated professional with a versatile background in customer service and caregiving. Known for exceptional documentation management and emotional support, ready to drive positive outcomes and enhance client experiences.
Overview
9
9
years of professional experience
Work History
Home Aide
Help at Home
03.2023 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications under supervision, maintaining adherence to care plans.
- Developed personalized care routines, enhancing client engagement and satisfaction..
- Complete home task for client as well as run errands
Front Office Lead
Alliance Ground International
01.2023 - 12.2024
- Oversaw daily front office operations, ensuring efficient workflow and customer service excellence.
- Trained and mentored staff on company policies and procedures to enhance team performance.
- Coordinated communication between departments to streamline processes and improve operational efficiency.
- Managed scheduling and resource allocation for optimal staffing during peak hours.
Front Office Agent
Total Airport Services Inc.
01.2022 - 01.2023
- Managed check-in and check-out processes to ensure efficient guest service.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Coordinated with airline personnel to streamline passenger boarding procedures.
- Trained new staff on front office operations and customer service protocols.
Amazon Shopper/Cashier
Whole Food Market
11.2020 - 01.2022
- Managed inventory levels to ensure product availability and reduce waste.
- Trained new team members on store policies and customer service best practices.
- Streamlined shopping processes to enhance customer satisfaction and efficiency.
Associate Trainer
Panera Bread
06.2018 - 04.2020
- Facilitated training sessions for new team members, enhancing onboarding experience.
- Developed and implemented training materials to improve employee knowledge and skills.
- Assisted in evaluating training effectiveness through feedback and performance assessments.
- Coordinated ongoing educational workshops to promote professional development among staff.
- Mentored peers on operational best practices, fostering a collaborative work environment.
Baker
Einstein Bagels
08.2018 - 11.2018
- Prepared various bagel varieties, ensuring quality and consistency in texture and flavor.
- Operated baking equipment, maintaining adherence to safety and sanitation standards.
- Monitored inventory levels of ingredients, collaborating with management for timely restocking.
Counter Server
McCormick Place
08.2016 - 05.2018
- Provided excellent customer service, ensuring a positive dining experience for all patrons.
- Maintained cleanliness and organization of the counter area to meet health and safety standards.
- Collaborated with team members to streamline service during peak hours, enhancing workflow efficiency.
- Adapted quickly to changing customer needs and preferences, delivering personalized recommendations.
- Supported inventory management by tracking stock levels and notifying supervisors of shortages.
- Engaged with guests to gather feedback, contributing to continuous improvement in service delivery.
Cashier
HMS Host International
06.2017 - 04.2018
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Handled cash, credit, and gift card transactions with attention to detail and security protocols.
Education
High School Diploma -
Chicago Military Academy
Chicago, IL06-2014
Skills
- Errands running
- Compassionate caregiving
- Housekeeping tasks
- Vital signs monitoring
- Emotional support
- Meal preparation
- Staff training
- New employee training
- Customer service
- Strong leadership
- Documentation management
- File organization
- Office organization
Timeline
Home Aide
Help at Home
03.2023 - Current
Front Office Lead
Alliance Ground International
01.2023 - 12.2024
Front Office Agent
Total Airport Services Inc.
01.2022 - 01.2023
Amazon Shopper/Cashier
Whole Food Market
11.2020 - 01.2022
Baker
Einstein Bagels
08.2018 - 11.2018
Associate Trainer
Panera Bread
06.2018 - 04.2020
Cashier
HMS Host International
06.2017 - 04.2018
Counter Server
McCormick Place
08.2016 - 05.2018
High School Diploma -
Chicago Military Academy