Summary
Overview
Work History
Education
Skills
Additional Information
Websites
Organizational Leadership
Community Service
Timeline
Generic

ARMANI WILLIAMS

Joint Base Andrews,MD

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Burlington Coat Factory
04.2021 - 12.2022
  • Managed 3,000 financial transactions with attention to detail and accurately processed cash,
    check, and card payments.
  • Utilized merchandise and customer loyalty program databases to enhance customer engagement and retention
  • Verified customer IDs for the loyalty mailing program and applied price adjustments according to sale bulletins and price sheets
  • Provided exceptional customer service by addressing and resolving customer inquiries and issues via phone, email
  • Used in-store system to locate inventory and place special orders for customers.
  • Fostered a welcoming atmosphere for customers by consistently ensuring a well-organized and
    clean store environment.
  • Successfully exceeded special targets by achieving a 15% increase in credit card applications,
    securing 10% more in special donations, and boosting specific product promotions by 20%

Sales Specialist

Elevation Charity Events, Inc.
01.2021 - 04.2021
  • Delivered exceptional customer service through friendly interactions and effective communication
  • Trained and coached over 20 new employees, boosting team performance and increasing productivity by 10% within three months
  • Collaborated with the marketing team to create promotional materials, driving product and service awareness
  • Analyzed market trends to identify sales opportunities, contributing to strategic business decisions
  • Developed and implemented sales strategies, consistently achieving and surpassing monthly and quarterly targets
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Provided consulting and advisory services, contributing to the creation of a strategic business plan that increased client retention by 20%.
  • Met with over 50 customers to discuss and identify needs, tailor solutions, and successfully close deals, achieving a 30% increase in sales.
  • Developed precise cost estimates based on budget analysis, leading to a 10% reduction in unnecessary expenses.

Education

Bachelor of Arts - General Studies

MCRD Columbia College
San Diego, CA
06.2024

Skills

  • Technical proficiency
  • Complaint resolution
  • Customer Service
  • Leadership
  • Adaptability
  • Price Adjustment Management
  • Analytical Thinker
  • Strong Work Ethic
  • Phone Etiquette
  • Consultative Selling
  • Team-building

Additional Information

  • Priority Placement Program
  • DoD Military Spouse Preference (MSP)
  • Military Spouse
  • Executive order 13473

Organizational Leadership

  • Black Student Union Member (2019-2023)
  • California Promise Finish In Four Scholars Program Member (2019-2023)

Community Service

Operation Manager- Zion Church, 04/2024-Present

  • Attended organization events, including training updates and operations improvement sessions, to stay informed on best practices.
  • Oversaw materials and inventory management to ensure efficient operations.
  • Ensured all operational activities were completed on time and within a 10k budget.
  • Developed, implemented, and maintained quality assurance protocols to uphold high standards.

Event Planner- Lonnie's Lovables,01/2021-08/2023

  • Designed and implemented creative decorations, enhancing the visual appeal and ambiance of each event.
  • Planned and executed events with meticulous attention to detail, ensuring seamless experiences for clients.

Timeline

Retail Sales Associate

Burlington Coat Factory
04.2021 - 12.2022

Sales Specialist

Elevation Charity Events, Inc.
01.2021 - 04.2021

Bachelor of Arts - General Studies

MCRD Columbia College

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ARMANI WILLIAMS