Armanie Nickens

• Manage a caseload of medical files, ensuring accuracy, completeness, and compliance with company protocols and regulatory requirements.
• Communicate effectively with medical providers, clients, and other stakeholders to obtain necessary documentation and information for case processing.
• Coordinate medical appointments, examinations, and evaluations for clients, ensuring adherence to scheduling guidelines and optimizing efficiency.
• Serve as a point of contact for clients, addressing inquiries, providing updates on case status, and offering support throughout the process.

• Provide courteous and professional assistance to taxpayers, addressing inquiries, providing information, and offering guidance on tax-related matters.
• Respond to inquiries via phone, email, and other communication channels, ensuring timely and accurate resolution of issues while maintaining a high level of customer satisfaction.
• Conduct thorough research and analysis to understand taxpayers' questions and concerns, utilizing available resources and tools to provide accurate and relevant information.
• Interpret and apply tax laws, regulations, and procedures to assist taxpayers in understanding their rights, obligations, and options for resolving tax issues.

• Warmly welcome and assist patients upon their arrival at the office.
• Facilitate patient check-in and promptly notify clinical staff of patient arrivals.
• Manage incoming calls by screening, forwarding, and responding appropriately.
• Maintain a clean, organized reception area stocked with necessary supplies.
• Offer accurate medical information and assistance both in-person and through phone/email communication.
• Handle various administrative tasks including filing, photocopying, transcribing, and faxing.
• Conduct health screening procedures such as measuring blood pressure, pulse, weight, and temperature.
• Perform finger sticks to obtain samples for assessing donor hematocrit and protein levels.

• Collaborated with other university staff and faculty to provide holistic and comprehensive student experience.
• Facilitated smooth transition of new students into residential program.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

• Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
• Developed and implemented programs to engage and empower underserved populations.
• Facilitated communication between clients and other service providers.

• Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
• Attended meetings and presentations to learn project details.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Selected research tools and methods to access and analyze required data.