ARMAZER RIVERA
Charlotte,NC
Summary
Seeking an interesting position in the customer service field with the opportunity for advancement , dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Medical Courier
MedSpeed
Charlotte, NC
02.2021 - Current
- Properly documented all specimens received using hand scanner.
- Built and maintained professional relationships with customers, which boosted business by 100%.
- Picked up medical specimens from businesses.
- Picked up packages and made deliveries promptly, exceeding prior delivery records.
- Escalated issues to supervisor for immediate remediation.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Delivered packages to customer doorsteps and business offices
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Collaborated with team members to achieve target results.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Delivered services to customer locations within specific timeframes.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
CUSTOMER SERVICE REPRESENTATIVE
Iqor Holdings US
Charlotte, NC
04.2018 - Current
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
MANAGER
SABOR LATIN STREET GRILL
Charlotte, NC
05.2016 - 04.2018
- Maintains quality service by enforcing quality and customer service standard
- Analyzing and resolving quality and customer service problems
- Contributes to team effort by accomplishing results as needed
- Accomplishes staff results by planning , monitoring and appraising job results
- Maintain a safe ,secure and legal work environment and developing personal growth opportunities
- Onboarded new employees with training and new hire documentation.
- Cash handling
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Maintained professional, organized and safe environment for employees and patrons.
- Transmitted documents, organized revisions and tracked changes.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Identified and classified documents or other electronic content according to characteristics such as security level and function.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
CREW TRAINER
McDonald's
Charlotte, NC
08.2014 - 09.2017
- Take orders and repeat orders to ensure accuracy
- Prepare orders when needed by constantly checking order slips for accuracy
- Inform customers of any special or new deals that the company has introduced
- Take cash and process credit cards in exchange for meals sold
- Provided excellent customer care and conflict resolutions
- Worked as an exceptional team player
- Guaranteed quality of service through effective communication with customers
- Ensured restaurant cleanliness in accordance with OSHA.
Education
Work: HIPPA ,OSHA,HIV/AIDS Leadership of distinction - Medical Assistant, Phlebotomist
MEDICAL ASSISTANT, SOUTHEASTERN INSTITUTE
Skills
CommunicationMultitaskingPrioritize, organized ,initiative andProblem-solving abilitiesDependable
Document scanning
File/records maintenance
Report preparation
Complaint resolution
Timeline
Medical Courier
MedSpeed
02.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
Iqor Holdings US
04.2018 - Current
MANAGER
SABOR LATIN STREET GRILL
05.2016 - 04.2018
CREW TRAINER
McDonald's
08.2014 - 09.2017
Work: HIPPA ,OSHA,HIV/AIDS Leadership of distinction - Medical Assistant, Phlebotomist
MEDICAL ASSISTANT, SOUTHEASTERN INSTITUTE