Armeisha Griffin
Los Angeles,CA
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
26
26
years of professional experience
Work History
Delivery Driver (Part-Time)
Amazon Flex
01.2018 - Current
- Managed on-time, secure delivery of packages, maintaining high standards of customer satisfaction and safety
- Utilized personal vehicle for efficient route management and delivery operations.
- Operated light trucks to deliver loads as far as 73 miles from home location.
Specialist
LegalZoom
01.2015 - 01.2019
- Processed over 300 preliminary requests monthly for legal documents, including divorces, LLC formations, and small claims, ensuring accuracy and client confidentiality
- Maintained high professionalism, safeguarding private client information and adhering consistently to company policies.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Developed and implemented systems to track customer feedback and satisfaction.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
Customer Support Analyst
Million Dollar Body
01.2011 - 01.2015
- Provided customer support for fitness and nutrition programs, resolving inquiries with focus on user satisfaction and program adherence
- Consulted for multilevel marketing strategy, training over 100 fitness coaches to maximize business growth and client engagement.
Community Outreach Coordinator
MySpace
01.2009 - 01.2011
- Created and managed engaging multimedia content, increasing user engagement by 20%
- Utilized Microsoft Office and Windows OS to enhance content quality and compliance.
- Advocated for underrepresented populations within community, ensuring their voices were heard when shaping organizational policies or planning new programs.
- Documented and analyzed performance of different programs in order to make proactive decisions about services.
- Wrote content for newsletters, social media pages and informational packets.
- Provided leadership, guidance and support to staff members.
Pharmaceutical Assistant
WellPoint Pharmacy Management
01.2004 - 01.2009
- Managed customer service for high-volume mail order pharmacy, processing prescriptions and handling sensitive customer inquiries with strict adherence to privacy laws.
- Expedited prescription refills through effective coordination between patients, prescribers, and pharmacists—reducing wait times for customers significantly.
- Managed proper storage of pharmaceuticals, maintaining efficacy and preventing contamination or degradation of products.
- Efficiently processed insurance claims for patients, facilitating seamless transactions and minimizing out-of-pocket expenses for customers.
- Contributed to patient safety by conducting thorough medication reviews and identifying potential drug interactions.
- Increased patient satisfaction by providing accurate and efficient pharmaceutical support.
- Collaborated with pharmacists to ensure timely delivery of medications, improving patient outcomes.
- Regularly communicated with prescribers to address any discrepancies or clarifications needed regarding prescriptions, enhancing overall patient care quality.
- Provided excellent customer service, addressing patients'' concerns and answering questions about medications and their side effects.
- Supported pharmacists in managing medication therapy plans, resulting in optimized treatment outcomes for patients.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Updated computer system with current customer, payment and inventory information.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Verified order information against computer database.
- Completed and filed documentation for insurance, store and liability purposes.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Input patient information into computer system for prescription orders.
- Established and maintained patient profiles, updating organizational database with current information.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Customer Service Representative
Verizon Communications
01.2002 - 01.2004
- Efficiently managed over 100 daily inquiries, providing directory assistance and enhancing customer connectivity and satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Conducted training sessions for Customer Service Representatives on various aspects of job including soft skills development, product knowledge enhancement, and procedural updates.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Teller
Bank of America
01.1999 - 01.2002
- Delivered exemplary customer service in handling account transactions, resolving balance issues, and processing payments.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
- Wrote and distributed customer correspondence.
Administrative Assistant
Edwards Air Force Base
01.1998 - 01.1999
- Supported base operations through effective document management, scheduling, and general administrative duties.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Facilitated collaboration within team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Master of Arts - Healthcare Administration
06.2024
- Dean's List Fall 2023 and Winter 2023
- 3.97 GPA
- Ranked in Top 25 % of class
- Capstone Project: Social and Verbal Autopsy: Maternal Mortality Reduction. Deliverable: Powerpoint presentation on Cross-Functional Steering Committee: Health Information Technology and Public Health Surveillance
- Scholarship Recipient
Master of Arts - Organizational Leadership: Healthcare
07.2023
- Dean's List Spring and Fall semesters, 2022-2023
- Scholarship Recipient
- 3.97 GPA
- Ranked in Top 25% of class
- Capstone Project: Housing and Employment Insecurity. Deliverable: Powerpoint and Training Manual for Employee Assistance Programs
Bachelor of Arts - Psychology
06.2021
- Dean's List Spring and Fall semesters, 2020 and 2021
- 3.5 GPA
Associate of Arts - Liberal Arts: Social And Behavioral Sciences
06.2019
- Dean's List Fall 2015, Spring 2016
Associate of Arts - Liberal Art: Interdisciplinary Studies
06.2019
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
- Clean Driving Record
- Delivery Scheduling
- Traffic laws knowledge
- Complex Problem-Solving
- Quality Assurance
- Safe Driver Training
- Delivery recordkeeping
- Documentation And Reporting
- Order Verification
- Defensive Driving
- Advanced planning
- Familiarity with DOT regulations
- Database Management
- Multitasking
- Efficiency and Time Management
- Communication and Interpersonal Skills
- Dependability and Honesty
- Customer Relationships
- Strong Working Relationships
- Customer Support
- Safe Driving Practices
- Customer-Oriented
- Contactless Deliveries
- Delivery Verification
Company
[Company Name], [Company Address], [City], [State], [ZIP Code]
Recipient
[Recipient Name]
Resume
A driven and adaptable professional with extensive academic credentials and diverse experience across customer service, healthcare, and administrative support. Keen to leverage expertise in organizational leadership and healthcare administration within a dynamic, growth-focused environment.
Accomplishments
- Documented and resolved physical injuries which led to 50% reduction in work-related tasks.
- Collaborated with team of 20 in the development of Street Maintenance protocol.
- Achieved 90% by completing modifying and updating safety protocols with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Cover Letter
I am writing to express my interest in the [specific position] at [Company Name]. With a robust educational background and a diverse professional experience spanning sectors such as healthcare, telecommunications, legal services, and customer support, I am eager to apply my skills in a challenging and growth-oriented environment. My career has been characterized by my ability to adapt and thrive in various settings. This adaptability, combined with my academic achievements in organizational leadership and healthcare administration, makes me a strong candidate for this position. I am particularly drawn to [Company Name] because of [specific reason related to the company or its projects/initiatives]. I am enthusiastic about the opportunity to bring my unique expertise and perspective to your team, contributing to [specific company goals or projects]. Thank you for considering my application. I look forward to the possibility of discussing how my background, skills, and enthusiasms align with the goals of [Company Name]. I am available at your earliest convenience for an interview and can be reached directly at [Your Phone Number].
Timeline
Delivery Driver (Part-Time) - Amazon Flex
01.2018 - Current
Specialist - LegalZoom
01.2015 - 01.2019
Customer Support Analyst - Million Dollar Body
01.2011 - 01.2015
Community Outreach Coordinator - MySpace
01.2009 - 01.2011
Pharmaceutical Assistant - WellPoint Pharmacy Management
01.2004 - 01.2009
Customer Service Representative - Verizon Communications
01.2002 - 01.2004
Teller - Bank of America
01.1999 - 01.2002
Administrative Assistant - Edwards Air Force Base
01.1998 - 01.1999
Claremont Lincoln University - Master of Arts, Healthcare Administration
Claremont Lincoln University - Master of Arts, Organizational Leadership: Healthcare
Southern New Hampshire University - Bachelor of Arts, Psychology
Los Angeles Trade Technical College - Associate of Arts, Liberal Arts: Social And Behavioral Sciences
Los Angeles Trade Technical College - Associate of Arts, Liberal Art: Interdisciplinary Studies