Armeisha Griffin
Los Angeles,CA
Summary
Hardworking employee enthusiastic about learning healthcare administration field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Seeking an executive position to utilize skills at offering high-level administrative support to senior-level staff. Expert in organizational leadership and healthcare administration. Skills include interpersonal communication, case management, collaboration and coordination. Expertly assists senior level staff and team using exceptional communication and organizational skills.
Overview
26
26
years of professional experience
Work History
Delivery Driver
Amazon Prime (Part-time)
01.2018 - Current
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in same condition as when they were initially picked up.
- Maintained clean driving record while navigating various routes for efficient deliveries.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Prioritized urgent shipments as needed to ensure that critical packages were delivered promptly without compromising other scheduled deliveries.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Promoted company reputation through positive interactions with customers, resulting in increased referrals and repeat business.
- Operated light trucks to deliver loads as far as 70 miles from home location.
Specialist
Legal Zoom
01.2015 - 01.2018
- Processed over 300 preliminary requests monthly for legal documents, including divorces, LLC formations, and small claims, ensuring accuracy and client confidentiality.
- Maintained high professionalism, safeguarding private client information and adhering consistently to company policies.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution. Interpreted clients' needs and introduced services to fit specific requirements.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Developed and implemented systems to track customer feedback and satisfaction.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements. Conducted regular reviews.
- Conducted regular reviews of operations and identified areas for improvement.
Customer Support Analyst
Beach Body (Million Dollar Body)
01.2011 - 01.2015
- Provided customer support for fitness and nutrition programs, resolving inquiries with focus on user satisfaction and program adherence.
- Consulted for multilevel marketing strategy, training over 100 fitness coaches to maximize business growth and client engagement.
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Worked closely with product managers to communicate customer feedback, influencing future product enhancements and updates.
Community Outreach Coordinator
MySpace
01.2009 - 01.2011
- Created and managed engaging multimedia content, increasing user engagement by 20%
- Utilized Microsoft Office and Windows OS to enhance content quality and compliance.
- Served as liaison between organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
- Advocated for underrepresented populations within community, ensuring their voices were heard when shaping organizational policies or planning new programs.
- Maintained up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
Pharmaceutical Assistant
WellPoint Pharmacy Management
01.2004 - 01.2009
- Managed customer service for high-volume mail order pharmacy, processing approximately 100 prescriptions and handling sensitive customer inquiries with strict adherence to privacy laws.
- Expedited prescription refills through effective coordination between patients, prescribers, and pharmacists—reducing wait times for customers significantly.
- Managed proper storage of pharmaceuticals, maintaining efficacy and preventing contamination or degradation of products.
- Efficiently processed insurance claims for patients, facilitating seamless transactions and minimizing out-of pocket expenses for customers.
- Contributed to patient safety by conducting thorough medication reviews and identifying potential drug interactions.
- Increased patient satisfaction by providing accurate and efficient pharmaceutical support.
- Collaborated with pharmacists to ensure timely delivery of medications, improving patient outcomes.
- Regularly communicated with prescribers to address any discrepancies or clarifications needed regarding prescriptions, enhancing overall patient care quality.
- Provided excellent customer service, addressing patients'' concerns and answering questions about medications and their side effects.
- Supported pharmacists in managing medication therapy plans, resulting in optimized treatment outcomes for patients.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Updated computer system with current customer, payment and inventory information.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Verified order information against computer database.
- Completed and filed documentation for insurance, store and liability purposes.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Input patient information into computer system for prescription orders.
- Established and maintained patient profiles, updating organizational database with current information.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Customer Service Representative
Verizon Communications
01.2002 - 01.2004
- Efficiently managed over 100 daily inquiries, providing directory assistance and enhancing customer connectivity and satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Conducted training sessions for Customer Service Representatives on various aspects of job including soft skills development, product knowledge enhancement, and procedural updates.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Teller
Bank Of America
01.2000 - 01.2002
- Delivered exemplary customer service in handling account transactions, resolving balance issues, and processing payments.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit. Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products,
- Processed applications for new accounts. Wrote and distributed customer correspondence.
Administrative Assistant
Edwards Air Force Base
01.1998 - 01.2000
- Supported base operations through effective document management, scheduling, and general administrative duties.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues. Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Facilitated collaboration within team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Master of Arts - Healthcare Administration
Claremont Lincoln University
Claremont, CA06.2024
Master of Arts - Organizational Leadership- Healthcare
Claremont Lincoln University
Claremont07.2023
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH06.2021
Associate of Arts - Liberal Arts: Social And Behavioral Science
Los Angeles Trade Technical College
Los Angeles, CA06.2019
Associate of Arts - Liberal Arts: Interdisciplinary Studies
Los Angeles Trade Technical College
Los Angeles, CA06.2019
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License Teamwork and
- Collaboration Attention to Detail Time Management Dependable and reliable
- Problem-Solving
- Clean Driving Record
- Delivery Scheduling
- Complex Problem-Solving
- Documentation And Reporting
- Order Verification Defensive Driving Advanced planning Familiarity with DOT regulations
- Database Management Multitasking Efficiency and Time Management Communication and Interpersonal Skills
- Dependability and Honesty Customer Relationships Strong Working Relationships
Timeline
Delivery Driver
Amazon Prime (Part-time)
01.2018 - Current
Specialist
Legal Zoom
01.2015 - 01.2018
Customer Support Analyst
Beach Body (Million Dollar Body)
01.2011 - 01.2015
Community Outreach Coordinator
MySpace
01.2009 - 01.2011
Pharmaceutical Assistant
WellPoint Pharmacy Management
01.2004 - 01.2009
Customer Service Representative
Verizon Communications
01.2002 - 01.2004
Teller
Bank Of America
01.2000 - 01.2002
Administrative Assistant
Edwards Air Force Base
01.1998 - 01.2000
Master of Arts - Healthcare Administration
Claremont Lincoln University
Master of Arts - Organizational Leadership- Healthcare
Claremont Lincoln University
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Arts - Liberal Arts: Social And Behavioral Science
Los Angeles Trade Technical College
Associate of Arts - Liberal Arts: Interdisciplinary Studies
Los Angeles Trade Technical College