Armel Marsh

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Trend Forecasting & Market Insight

• Predicted high-demand patterns by conducting weekly market research and competitive analysis (Turo and other platforms), optimizing pricing strategy, and boosting fleet utilization by approximately XX%.
• Applied analytical skills and industry knowledge to identify vehicles with the highest seasonal profit potential, driving approximately XX% revenue growth, and ensuring demand alignment.
• Delivered forward-looking insights by uncovering ancillary service opportunities through field marketing research, generating over $XXK in additional revenue.

Strategic Business Development and Industry Relationships.

• Cultivated dealer partnerships to gain access to exclusive inventory, maintain a competitive edge, and deliver approximately XX% cost savings.
• Established long-term rental contracts worth $XXK+ annually, demonstrating strong negotiation, communication, and organizational skills.

Customer Experience and Brand Reputation

• Strengthened customer loyalty by implementing high-standard sanitation and detail-oriented processes, improving satisfaction scores by approximately XX%, and driving repeat business.
• Demonstrated independent problem-solving and outside-the-box thinking by creating innovative customer service procedures that consistently earned positive reviews.

• Trained and coached staff to enhance performance and foster future growth.
• Investigated and resolved customer inquiries, problems, or complaints effectively.
• Communicated company goals to branch staff to ensure alignment with objectives.
• Committed to business growth and success through strategic initiatives.

Fashion Styling and Customer Experience.

• Strengthened customer engagement by applying in-depth knowledge of the fashion industry and lifestyle trends to deliver personalized styling recommendations.
• Enhanced underperforming merchandise appeal through innovative styling techniques, driving approximately XX% increase in sell-through.
• Won mannequin styling challenges by creating trend-forward, highly requested outfits, demonstrating a keen eye for forecasting customer preferences.
• Recognized as a model employee for reliability, attention to detail, and strong communication skills, consistently exceeding expectations.
• Adapted styling methodology to individual client needs, showcasing independent thinking, and the ability to deliver tailored experiences that foster loyalty.