Armelina Kolenovic
Queens,NY
Summary
Experienced Supervisor with a strong background in staff leadership, operational efficiency, and customer service excellence. Skilled in developing policies and procedures that enhance productivity and accuracy in workflows. Demonstrates a commitment to team development and safety compliance, ensuring high levels of customer satisfaction and team performance.
Overview
10
10
years of professional experience
Work History
Supervisor
BluePearl Veterinary Partners
Forest Hills, NY
08.2024 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Recruited, interviewed, and hired volunteers and staff.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Generated employee paychecks and direct deposit payments in a timely manner.
- Processed payroll for up to 30 employees weekly using specialized software.
- Developed and implemented policies and procedures to improve customer service efficiency.
Founder and Owner
D's Cleaning LLC
Fort Myers, FL
01.2021 - Current
- Created financial models to forecast future business performance and identify areas of improvement.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Established policies, procedures, and protocols to improve operational efficiency.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Washed windows both inside and outside of the facility.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Followed company uniform, performance and security policies with every job.
- Cleaned carpets using hot water extraction method.
- Performed spot removal, stain treatment, and deodorization of carpets.
- Developed and implemented social media campaigns to drive brand awareness, engagement, traffic and sales.
- Created content calendars for all social media channels and managed the posting of content on a daily basis.
- Analyzed website metrics to track performance of marketing efforts and provided recommendations for improvement.
Assistant Lead Front Office Receptionist
Bellerose Animal Hospital
Bellerose, NY
11.2016 - 12.2023
- Previous experience using the software Impromed
- Greeted clients and their pets upon arrival at the clinic.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Scheduled and confirmed patient appointments and consultations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Completed relevant insurance and other claim forms.
- Monitored security cameras located throughout the building premises to ensure safety protocols are being followed at all times.
- Resolved customer complaints quickly and professionally in accordance with company policy.
- Organized meetings between different departments, ensuring all necessary materials were available for each meeting.
- Assisted in training new staff members on proper telephone etiquette techniques and how to handle difficult customers.
- Managed inventory levels of office supplies and ordered new items when needed.
- Completed basic bookkeeping and document filing.
Receptionist
Lincoln Square Veterinary Hospital
Manhattan, NY
12.2018 - 01.2022
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Filed medical records in an organized manner for easy access when needed.
- Processed payments from clients including cash, credit cards, and checks.
- Greeted clients and their pets upon arrival at the clinic.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Ordered office supplies as needed and maintained a clean reception area.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
Assistant Manager
Teacup Puppies Store
Forrest Hills, NY
10.2014 - 04.2016
- Help assist customers with information on the animal and support documentation of medical receipts of the animal
- Observed the behavior of animals to detect signs of illness or injury.
- Cleaned and maintained animal enclosures on a daily basis.
- Provided food and water for all animals, ensuring that they had adequate nutrition.
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection to meet their needs.
- Operated the cash register, accepted payment, and issued receipts.
- Maintained an organized and clean store environment.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Informed customers of current sales promotions and discounts.
- Helped maintain the security of the store by monitoring suspicious activities.
- Created reports on payment activity for management review.
- Verified bank deposits, credit card charges, wire transfers, checks.
- Monitored cash flow by tracking all incoming and outgoing funds.
Education
Associate of Science - Healthcare Management
LaGuardia Community College of The City University of New York
Long Island City, NY12-2024
High School Diploma -
Hillcrest High School
Jamaica, NY06-2015
Skills
- Cash Management
- Business Planning
- Strategic Planning
- Staff Management
- Cash Flow Analysis
- Financial Management
- Profit & Loss
- Executive Leadership
- Administrative Support
- Data Entry
- Technical Support
- Documentation and Reporting
- Multi-Line Telephone Skills
- Schedule Management
- Filling Prescriptions
- Discharging Patients
- Attention to Detail
- Payment Processing
- Relationship Building
- Appointment Scheduling
- Customer Service
- Housekeeping
- Steam Cleaning
- Microsoft Office Expertise
- Typing 50 WPM
- Microsoft PowerPoint
- Advertising Expertise
- Social Media Management
- Payroll administration experience
Timeline
Supervisor
BluePearl Veterinary Partners
08.2024 - Current
Founder and Owner
D's Cleaning LLC
01.2021 - Current
Receptionist
Lincoln Square Veterinary Hospital
12.2018 - 01.2022
Assistant Lead Front Office Receptionist
Bellerose Animal Hospital
11.2016 - 12.2023
Assistant Manager
Teacup Puppies Store
10.2014 - 04.2016
Associate of Science - Healthcare Management
LaGuardia Community College of The City University of New York
High School Diploma -
Hillcrest High School
Similar Profiles
Bamby MavesBamby Maves
Contolled Substance Management Omnicell at BluePearl Veterinary PartnersContolled Substance Management Omnicell at BluePearl Veterinary Partners
Isabel JonesIsabel Jones
Client Service Supervisor at BluePearl Veterinary PartnersClient Service Supervisor at BluePearl Veterinary Partners
Alexandra KorowinAlexandra Korowin
Customer Service Representative at BluePearl Veterinary PartnersCustomer Service Representative at BluePearl Veterinary Partners