Armella Holmes
Pittsburgh,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
UPMC Medcall
UPMC Presbyterian
Pittsburgh , PA
02.2024 - Current
- Provide and assist physicians with emergent and non-emergent transfers, consultations, and the allies received for all facilities.
- Efficiently and accurately transcribe interpretations on call, all documentation on transfer to be completed and entered in department database timely.
- Request and coordinate all medical transportation, as necessary. Provide initial information to admission, case manager, and bed flow coordinators of incoming patients.
LEIOHRAH NATURAL WAY
Self-employeed
Pittsburgh , PA
04.2020 - Current
- Create natural self care products for all skin types.
- Educated clients about the benefits of various natural therapies and encouraged them to adopt healthy lifestyle habits.
- Maintained accurate records of clients' progress, treatments received and home care instructions provided.
- Conducted research into new natural therapies and techniques as well as industry trends.
- Provided natural therapy treatments to clients, including massage, reflexology and aromatherapy.
Youth Mentor Team Leader
Three Rivers Youth
Pittsburgh , PA
03.2006 - 08.2015
- Directed and managed day-to-day operations of the youth mentoring team, including staff scheduling and assigning tasks.
- Developed and implemented strategies to ensure that all youth participants received quality mentoring services.
- Conducted regular meetings with mentors to provide guidance, feedback, support and training.
- Assessed the progress of each mentor and mentee pair through individual interviews, observations and review of records.
- Coordinated communication between mentors, parents and other stakeholders in order to develop successful relationships.
- Created a positive environment for youth by promoting respect, responsibility, trustworthiness and other values.
- Organized special events such as workshops or fundraising campaigns to promote the organization's mission.
- Facilitated conflict resolution between mentors and mentees when necessary.
- Ensured compliance with applicable laws, regulations and policies related to youth development programs.
- Collaborated with outside organizations to create partnerships that would benefit the program's goals.
- Advocated for resources that would improve the quality of services provided by the team.
- Participated in professional development activities such as trainings or conferences related to youth development topics.
- Recommended coping mechanisms and offered guidance to individuals dealing with intense problems.
Registraton Coordinator
UPMC Hillman Cancer Center
Pittsburgh , PA
03.2005 - 09.2009
- Greeted patients and visitors in a professional manner, while providing excellent customer service.
- Assisted with patient registration process by verifying insurance coverage and collecting co-pays.
- Maintained accurate records of patient information, including demographic data and insurance details.
- Responded promptly to telephone inquiries from patients regarding their accounts or services provided.
- Scheduled appointments for patients according to availability of resources and physicians' preferences.
- Utilized hospital management system software to enter patient data accurately.
- Ensured HIPAA compliance through secure handling of confidential patient information.
- Maintained an organized work environment by adhering to established office procedures.
- Reviewed daily logs for accuracy and completeness of all required documentation prior to submission.
- Collaborated with other healthcare professionals on improving workflow efficiency and quality assurance measures within the department.
Education
High School Diploma -
Taylor Allderdice High School
Pittsburgh, PA06-1987
Some College (No Degree) - Nursing
Community College of Allegheny County
Pittsburgh, PASkills
- Communication
- Collaboration
- Conflict Resolution
- Problem-Solving
- Organizational Skills
- Data Entry
- Friendly, Positive Attitude
- Customer Relations
- Self-Directed
- Customer Service
- Microsoft Word
- Research
- Attention to Detail
- Interpersonal Communication
Timeline
UPMC Medcall
UPMC Presbyterian
02.2024 - Current
LEIOHRAH NATURAL WAY
Self-employeed
04.2020 - Current
Youth Mentor Team Leader
Three Rivers Youth
03.2006 - 08.2015
Registraton Coordinator
UPMC Hillman Cancer Center
03.2005 - 09.2009
High School Diploma -
Taylor Allderdice High School
Some College (No Degree) - Nursing
Community College of Allegheny County
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