Armellah Harris
Portland,OR
Summary
Encouraging manager and analytical problem-solver with talents for team building, creating positive workplace culture, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scheduling/Weekend On-Call Manager
Home Matters Caregiving
2022.07 - Current
- Provided customer service for inbound and outbound calls, answered questions, fulfilled scheduling requests, in addition to solving client/caregiver complaints and grievances.
- Served as central point of contact for all caregivers and clients.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Assisted in development of company policies and procedures that positively impacted overall operations and employee morale.
- Increased operational efficiency by identifying bottlenecks in existing processes and implementing necessary changes to optimize workflows.
- Fostered inclusive work environment through open communication channels and promoting diversity initiatives among staff members'' strengths.
- Implemented efficient systems for tracking employee hours, reducing payroll discrepancies and improving accuracy in timekeeping records.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
Mentor Oregon/ Direct Support Professional
Mentor Network
2017.03 - 2022.05
- Served as a role model for professionalism, integrity, and dedication within mentorship program environment.
- Enhanced mentee quality of life by providing personalized guidance and support.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Facilitated workshops and seminars to foster development of problem-solving, decision-making, and critical thinking.
- Enhanced mentee performance by providing personalized guidance and support.
Direct Support Professional
Albertina Kerr
2016.02 - 2019.03
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized resident environment.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Addressed emergency situations calmly and effectively, prioritizing safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Night Auditor
Comfort Suites
2017.01 - 2018.01
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
Direct Care Worker
Center For Continuous Improvement
2013.08 - 2015.12
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Delivered exceptional service by prioritizing resident safety while maintaining confidentiality according to HIPAA guidelines.
- Monitored and assisted residents through individual service plans.
Education
Diploma -
David Douglas High School
Portland, OR06.2012
Skills
- Shift planning
- Documentation skills
- Team Supervision
- Innovation and Creativity
- Staff Development
- Mentoring and Coaching
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Operational Efficiency
- Performance Evaluations
- Key Performance Indicators
Certification
- CPR and First Aid Certification
- Driver's license
Personal Information
Relocation: Anywhere
Timeline
Scheduling/Weekend On-Call Manager
Home Matters Caregiving
2022.07 - Current
Mentor Oregon/ Direct Support Professional
Mentor Network
2017.03 - 2022.05
Night Auditor
Comfort Suites
2017.01 - 2018.01
Direct Support Professional
Albertina Kerr
2016.02 - 2019.03
Direct Care Worker
Center For Continuous Improvement
2013.08 - 2015.12
Diploma -
David Douglas High School
- CPR and First Aid Certification
- Driver's license
Similar Profiles
Amie SonkoAmie Sonko
Caregiving at Home Matters Caregiving North AtlantaCaregiving at Home Matters Caregiving North Atlanta
Adrienne BanksAdrienne Banks
Elderly Caregiver at Intentional Pause To Focus On Home CaregivingElderly Caregiver at Intentional Pause To Focus On Home Caregiving
Mikaila StromerMikaila Stromer
Certified Nursing Assistant (CNA) at Cornerstone Caregiving (Home Instead)Certified Nursing Assistant (CNA) at Cornerstone Caregiving (Home Instead)