Summary
Overview
Work History
Education
Skills
Passion For Travel
Languages
Timeline
Generic
Armelle Montejo Cervantes

Armelle Montejo Cervantes

Somerville,USA

Summary

Highly motivated and customer-focused polyglot social communicator professional. Experienced in providing exceptional service to diverse clients, resolving issues, and ensuring customer satisfaction. Seeking a challenging position to utilize exceptional leadership, sales, and organizational skills to drive revenue growth and exceed customer expectations.

Summary of Qualifications: Experienced professional in marketing, including campaign development, market research, and digital marketing. Polyglot with fluency in English, Spanish, French, and Italian, with excellent verbal and written communication skills. Proven track record of delivering exceptional customer service and resolving customer issues effectively. Strong problem-solving abilities, adaptable to various situations, and able to work well under pressure. Hospitable Catering Staff with solid background in food and bar service for weddings, social events and corporate functions. Executes food delivery and facility set-up for complex events . Hardworking and enthusiastic communicator trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

Catering & Sales Manager

The Martinsville Tavern Restaurant & Bar
01.2021 - Current
  • Oversaw all aspects of catering operations, including menu planning, staffing, event coordination, and budget management
  • Collaborated with executive chef to create innovative and customizable menus to meet client preferences and dietary restrictions
  • Maintained strong relationships with key accounts, ensuring repeat business and customer satisfaction
  • Managed team of catering and sales staff, providing training, coaching, and performance evaluations to ensure exceptional service delivery
  • Provided friendly, courteous service to create memorable moments for guests.
  • Managed over 80 catered events for customers

Owner & Co-Founder

DUPLEX CERVANTES Travel Agency, La Habana
01.2017 - 01.2021
  • Founded and established successful travel agency, specializing in customized travel experiences for individuals and groups mostly from Europe
  • Developed and implemented effective business strategies to attract clients, increase sales by 60% in first 3 months operations and achieve business growth
  • Managed all aspects of business operations, including budgeting, financial management, and resource allocation
  • Built and led team of travel consultants, providing guidance, training, and performance evaluations
  • Established and maintained strong relationships with travel suppliers, including airlines, hotels, tour operators, and other industry partners.

Commercial Director

Los Albatros de La Habana, La Habana
01.2014 - 01.2017
  • Led commercial operations and strategies of organization
  • Oversaw sales and marketing activities to achieve revenue and growth targets by 50% in first 6 months operations
  • Developed and implemented marketing campaigns to increase brand awareness and drive customer engagement
  • Managed team of 8 sales representatives, providing guidance, training, and performance evaluations
  • Monitored and reported on sales performance, market conditions, and competitor activities
  • Collaborated with cross-functional teams to optimize product offerings and improve customer satisfaction
  • Provided outstanding customer service to diverse customer base, ensuring customer satisfaction and loyalty
  • Resolved customer issues promptly and efficiently, escalating complex problems to appropriate departments when necessary
  • Maintained accurate and detailed customer records using customer relationship management (CRM) software
  • Collaborated with cross-functional teams to address customer needs and improve service quality
  • Developed and executed marketing campaigns to promote products and services
  • Conducted market research and analysis to identify target audiences and consumer preferences
  • Assisted in organizing and attending promotional events to increase brand visibility
  • Collaborated with sales team and effectively increased sales by 20% in first 6 months of operations
  • Assisted in managing company's online presence and digital marketing initiatives.
  • Developed strategic initiatives based upon company objectives aimed at accelerating growth
  • Provided extensive leadership by effectively communicating strategic goals and plans
  • Implemented strong training program enabling employees to improve and build upon both professional and personal growth

Education

B2. - French Language And Literature

L'Alliance Française
La Habana
07.2018

Marketing Diploma -

La Salle University
La Habana
2011

Diploma - English

La Salle University
La Habana
09.2010 - 07.2011

Bachelors - Social Communications

Universidad De La Habana
Cuba
07.2010

Campaign Postgraduate Degree -

Universidad De La Habana
La Habana
11.2010

Italian Diploma. Level B1 - Italian

Universita Di Perugia
Umbria, Italy
07.2019

Skills

  • Sales and business development
  • Relationship building and client management
  • Proven ability to identify and capitalize on sales opportunities, develop effective marketing strategies, and build strong client relationships
  • Skilled in managing and motivating team, providing clear direction, and fostering positive work environment
  • Experience in planning and executing wide range of events, from intimate gatherings to large-scale corporate functions
  • Excellent interpersonal and communication skills, both written and verbal, with ability to interact confidently with clients, colleagues, and vendors
  • Proficiency in Microsoft Excel and Word apps
  • Budgeting and Expenditures
  • Banquets and Catering
  • Event Coordination
  • Corporate Event Expertise

Passion For Travel

I am genuinely obsessed with exploring every nook and cranny of our incredible world. I've got this insatiable curiosity and thirst for adventure that drives me to pack my bags and jet off to new places, experience different cultures, and dive into the unknown. From iconic landmarks to hole-in-the-wall eateries, I'm all about soaking in the sights, sounds, and flavors of every place I visit.
The thrill of stumbling upon hidden gems, trying out local delicacies, and connecting with fellow explorers fuels my soul. Solo escapades, group trips, or even cultural exchanges – I'm up for it all, because every journey adds to my personal growth and shifts my perspective in unique ways.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Italian
Professional Working

Timeline

Catering & Sales Manager

The Martinsville Tavern Restaurant & Bar
01.2021 - Current

Owner & Co-Founder

DUPLEX CERVANTES Travel Agency, La Habana
01.2017 - 01.2021

Commercial Director

Los Albatros de La Habana, La Habana
01.2014 - 01.2017

Diploma - English

La Salle University
09.2010 - 07.2011

B2. - French Language And Literature

L'Alliance Française

Marketing Diploma -

La Salle University

Bachelors - Social Communications

Universidad De La Habana

Campaign Postgraduate Degree -

Universidad De La Habana

Italian Diploma. Level B1 - Italian

Universita Di Perugia
Armelle Montejo Cervantes