Armenuhi Amy Papazyan
Valley Village,CA
Summary
Detail oriented candidate with strong leadership seeking to secure an operations manager position with a challenging, fast-paced organization where my skills are implemented and enhanced. An opportunity where I can apply my strong knowledge of business processes, adept handling of high caseloads and passion for investigative work. In addition, combine previous work experience toward a single professional specialty in a field to ensure to make a positive contribution to a growing company by increasing operational efficiency.
Overview
12
12
years of professional experience
Work History
Receptionist
Delta K-9 Academy
Van Nuys, CA
12.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Assisted with special projects assigned by management when required.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Assisted with onboarding of new employees by providing orientation information and support.
ISAP Case Specialist
BI Incorporated, a GEO Group Company
Los Angeles, CA
09.2021 - 09.2022
- Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract
- Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements
- Meets with participants face-to-face regularly as required by contractual obligations
- Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP
- Proactively manages cases using all appropriate tools and techniques
- Maintains confidentiality of all records
- Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements
- Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program
- Assists ISAP participants with acquiring travel documents from the countries of citizenship
- Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants
- Coordinates and facilitates translation services for ISAP participants, including emergency translation services
- Provides ISAP participants with a list of community resources including, but not limited to, transportation, medical, educational, financial, legal, religious and other social adjustment or facilitative resources
- Identifies and coordinates services as required
- Establishes schedules for ISAP participants that include, but are not limited to, recreation, life skills, chores, counseling as needed, group interaction, free time, religious services, visitation, immigration Court appearances, and access to legal services
- Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations
- Reports on program violations in a timely manner using established reporting parameters
- Conducts home visits to verify participants’ places of residence in compliance with contractual obligations
- Performs emergency counseling for ISAP participants as needed
Trust & Safety Team Manager
Wag Labs Inc.
Los Angeles, CA
09.2017 - 02.2020
- Managing the 24-hour trust and safety team day to day operations by practicing prioritization and efficiency to ensure providing safety across the platform
- Managing the crisis line across the nation and activating safety procedures/resources efficiently in case of an emergency
- Providing feedback on emerging issues on the platform, developing new ideas and working on future safety measures and projects
- Ensuring accuracy, efficiency and satisfaction across response and resolution operations
- Handling highly escalated clients and managing resolutions with the best satisfaction in mind for end users
- Analyzing and reviewing documentation to make decisions on insurance claims
- Working closely with the public relations and legal teams to investigate end user risk profiles and manage media threats to the company
- Developing effective working relationships with peers and superiors and maintain open communication with team leaders and managers
Front Desk Representative
New Look Skin Center (Medical Spa)
Encino, CA
01.2015 - 07.2016
- Greeting an average of 150 clients daily, scheduling appointments for multiple service provider’s while up-selling and processing payment transactions for client check out in a fast-paced environment
- Handling a heavy volume of incoming and outgoing phone calls
- Filing and charting for patient medical records and verifying patient paperwork/doctor clearances for treatment
- Handling and organizing the daily changing schedule of nurses using (Orchid Medical Spa Software)
- Managing the front desk and nurse staff in the absence of a general manager
Hostess/Server
Café Noho
North Hollywood, CA
02.2013 - 06.2014
- Interacted with customers in a crowded, busy restaurant; able to deliver under stress
- Operated computer/cash register and managed customer payments
- Trained and supervised new staff regarding the restaurant’s procedures -worked with staff members to provide team-oriented service
- Improved verbal, interpersonal communication skills with increased sales
- Able to deal with complaints and problems as they arise; enabled me to enhance my conflict resolution skills
- Initial contact the public ensured that restaurant image and service quality was maintained
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Front Desk Agent
Supercut Salon
North Hollywood, CA
08.2012 - 08.2013
- Providing excellent customer service and sales
- Managing client relationships and having comprehensive knowledge of maintaining their records and computerized data
- Monitoring high call volumes and scheduling appointments
- Balancing and closing out the cash register
Education
B.A - Criminal Justice
California State University of Northridge
Northridge, CA05.2019
Internship Class -
LA Domestic Self-Help Clinic (DASH)- Neighborhood Legal Services Agency
Van Nuys, CA05.2019
A.A. - General Studies: Social & Behavioral Sciences
Los Angeles Valley College
Van Nuys, CA05.2016
Skills
- Advance computer skills
- Experience in Zendesk, SendHub, DocuSign CRM, Orchid software programs
- Investigative work/Research
- Case Management
- Report writing
- Fast-paced work environment
- Dynamic personality
- Adaptability
- Attention to detail
- Handling confidential data
- Analytical skills
- Problem solving
- Time management
- Critical thinking
- Results-oriented
- Complex task management
- Innovative solutions
- Multi-tasking
- High-pressure situations
- Learning new technologies
- Interpersonal communication
References
Available upon request.
Languages
Armenian
Professional
Timeline
Receptionist
Delta K-9 Academy
12.2023 - Current
ISAP Case Specialist
BI Incorporated, a GEO Group Company
09.2021 - 09.2022
Trust & Safety Team Manager
Wag Labs Inc.
09.2017 - 02.2020
Front Desk Representative
New Look Skin Center (Medical Spa)
01.2015 - 07.2016
Hostess/Server
Café Noho
02.2013 - 06.2014
Front Desk Agent
Supercut Salon
08.2012 - 08.2013
B.A - Criminal Justice
California State University of Northridge
Internship Class -
LA Domestic Self-Help Clinic (DASH)- Neighborhood Legal Services Agency
A.A. - General Studies: Social & Behavioral Sciences
Los Angeles Valley College
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