Armiah Brown
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Crestline
03.2022 - 02.2024
- Answering inbound calls from members, Sending out medication prescriptions
- Tracked customer service cases and updated service software with customer information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Updated account information to maintain customer records.
- Cross-trained and backed up other customer service managers.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Medical Billing/Customer Service
Anthem Blue Cross BlueShield
06.2021 - 04.2023
- Promoted from a Tier 1 Representative to Tier 2, Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Listen attentively to caller needs to ensure a positive customer experience
- Access electronic and paper cataloging systems to look up product information and availability
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
- Take payments by phone from member go over benefits & claims
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
No Degree - Business Administration
Alamo College
Alameda CA 02.2024
High School Diploma -
Royal Sunset High School
Hayward, CA06.2019
Skills
- Customer Service (4 years)
- Computer Operation
- Microsoft Outlook (4 years)
- Medical Billing
- Technical support
- De-Escalation Techniques
- Complaint Handling
- Multi-line phone talent
- Customer Education
- Computer Proficiency
- Data Entry
- LiveChat Messaging
- Customer Service
- Appointment Scheduling
- Call center experience
- Credit adjustments
- POS Systems and Ordering Platforms
- Customer Relationship Management (CRM)
- Shipping and Logistics
- Understanding Customer Needs
- Product and service solutions
Personal Information
Relocation: Anywhere
Timeline
Customer Service Representative
Crestline
03.2022 - 02.2024
Medical Billing/Customer Service
Anthem Blue Cross BlueShield
06.2021 - 04.2023
No Degree - Business Administration
Alamo College
High School Diploma -
Royal Sunset High School