· Conducted tours of facility to prospective residents and families.
· Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
· Recruited and hired highly talented individuals bringing great skills and passion to work.
· Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
· Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
· Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
· Successfully negotiated client contract renewals to create increased revenue.
· Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
· Developed policies and procedures for effective memory care management.
· Improved bed occupancy by 20% in 90 days.
· Initiated training and education programs for supporting healthcare staff.
· Led and motivated more than 24 employees through supervision, training and coaching on duties and daily operational activities.