Armida Serrano
Moreno Valley,CA
Summary
Proficient and caring team member offering outstanding patient-care experience. Excellent communication skills and proven ability to stay organized and prioritize tasks in fast-paced environment. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
15
15
years of professional experience
Work History
Patient Care Navigator and Office Assistant
Dr E Carter - Gastroenterologist
06.2008 - Current
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Managed over 50 patient calls and numerous doctor referrals per day.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Coached patients and caregivers on treatment processes, hospital policies, medication hazards, specific diets and doctor advice.
- Interacted with patients by phone, email, or in-person to provide information, address needs and/or concerns.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collaborated with various departments to complete assigned tasks.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Welcomed and directed patients to exam rooms, fielded questions, and prepared for physician examination.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
Education
Extern-Pending - Clinical Medical Assistant
U.S. Colleges
Riverside, CA04.2023
Master of Arts - Clinical Psychology
Pepperdine University
Malibu, CA06.1995
Bachelor of Science - Biological Sciences
California University of Irvine
Irvine, CA06.1991
Bachelor of Arts - Psychology
California University of Irvine
Irvine06.1991
Skills
- Excellent People Skills
- Clerical Support
- Patient Medical Histories
- Multitasking Abilities
- Organizational Skills
- Verbal and Written Communication
- Room Preparation
- Vital Signs Documentation
- Patient care and monitoring
Timeline
Patient Care Navigator and Office Assistant
Dr E Carter - Gastroenterologist
06.2008 - Current
Extern-Pending - Clinical Medical Assistant
U.S. Colleges
Master of Arts - Clinical Psychology
Pepperdine University
Bachelor of Science - Biological Sciences
California University of Irvine
Bachelor of Arts - Psychology
California University of Irvine
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