Armida Trujillo

• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

March 2024

• Within 4 short months I was promoted to a management position. The acceptance of this position came with many other responsibilities. Management of bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Balanced daily registers and generated sales reports for management.
• Created monthly work schedules for bartending staff based on business volume and needs.
• Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
• Monitored daily sales transactions to ensure accuracy.
• Conducted inventory of supplies, liquor and beer.
• Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
• Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
• Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.

• Calculated production, delivery and installation costs to provide customers with accurate quotes.
• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
• Negotiated prices and set up contracts to finalize sales agreements.
• Attended trade shows and sales conferences to network and obtain new business relationships.
• Contacted and developed working relationships with executives and business owners.
• Prospected new opportunities by identifying promising commercial customers and qualifying leads.
• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
• Built and maintained productive relationships with customers and internal partners.
• Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
• Pitched to new clients by leveraging client base and targeting strategic partnerships.

• Preparing employee work schedules
• Addressing employee disputes, questions, and concerns
• Ensuring all staff adhere to safety standards, company policies, and procedures
• Managing and accounting for all money-handling procedures
• In charge of workshop operations and resources for a business
• Ensuring product quality, assigning tasks to workers, coordinating resources, ordering supplies, managing invoices, and advising on key projects
• As a sales advisor I was to explain diagnostic and then sell the job while educating.
• Ordering/Returning parts and delivering completed jobs.
• Conducting and running the entire shop
• I am the face of the shop.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Recruited and hired qualified candidates to fill open positions.
• Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

• Cell phone sales inside Costco for Verizon, AT&T, T-Mobile
• Deliver remarkable customer service
• Became Kiosk Manager in 2018
• Collected and analyzed KPI information to track trends and make proactive changes to business operations plans
• Created a comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases
• Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets
• Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales
• Led and motivated sales team to meet and exceed sales goals.
• Supervised staff and coached team members in expectations for serving customers in luxury branded store.
• Developed and administered customer service and product training sessions for new employees.
• Trained staff to have extensive product knowledge and upselling skills.

• As a brand new 3rd party vendor we sold prepaid verizon cell phone service
• Quickly promoted to manage 1 store.
• Delivered excellent customer service while selling the best cell phone service
• Demonstrated products and specific features at customer locations and special events
• Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
• Set up appointments with potential and current customers to promote new products and services
• Supported customers continuously from sales process to product set-up and use.
• Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
• Contributed to merchandising ideas at team meetings to increase sales.
• Recommended merchandise to customers based on needs and preferences.
• Improved overall customer purchasing experiences to promote steady revenue.

• Responsible for ensuring that all insurance claims are processed correctly in a timely manner.
• Dealing with insurance providers, send in quotes, estimates.
• Pick up supplies and parts for cars all around town
• Fax and or email itemized receipts
• Payroll
• Handle finances
• Established and optimized schedules to keep coverage and service in line with forecasted demands
• Created Bills of Material from drawings to supply shops with required materials.
• Reduced claim disputes by meticulously reviewing documentation and ensuring accurate assessments.
• Assisted clients with understanding the claim process, ensuring clear communication and alleviating concerns.
• Identified potential fraud cases through detailed investigation, protecting company resources and maintaining industry integrity.
• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.