ARMIDA S. BARRIENTOS
Bealeton,VA
Summary
Patient Service Representative with over 15 years of experience in healthcare. Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Carient Heart & Vascular
08.2022 - 09.2023
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Balanced deposits and credit card payments each day.
- Used Epic/NextGen to schedule appointments.
- Scheduling Cardiac imaging test such as Echocardiograms, Lexiscan/PET, Heart monitors etc.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed over 300 calls per day on multi-line phone system and pleasantly greeted patients.
Medical Receptionist
Prince William Urology Associates
08.2019 - 07.2022
- Managed master calendar and scheduled appointments for five providers based on optimal patient loads and clinician availability
- Organized paperwork such as EMR system and reports for office and patient needs
- Checked patient data including insurance, demographic and health history to keep information current
- Adeptly managed multi-line phone system and pleasantly greeted all patients
- Coordinated patient scheduling in Eclinical works, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Disseminated sensitive patient information in two languages and provided with translation to provide service to individuals from diverse backgrounds.
Patient Coordinator
Fairfax Radiological Consultants P.C. Fairfax MRI Center
11.2018 - 09.2019
- Demonstrate proficiency in collecting co-payments, outstanding balances and addressing billing questions
- Checked in patients, collected all personal, medical and insurance information necessary
- Collected all personal, medical, and insurance information Extensive knowledge of EMR software such as Epic, and MI, Microsoft Office and HIPAA regulations
- Managed incoming and outgoing calls for busy medical office
- Performed general clerical duties that include but are not limited to: photocopying, faxing, mailing, and filing
- Collecting payments such as co-pays, deductibles, co-insurance, and pending balances.
Physician Insurance Analyst II
Inova Health System
10.2017 - 10.2018
- Patient Financial Services
- Managed, tracked and monitored financial updates, watch lists and insurance files
- Responsible for the timely and accurate editing, submission, and/or follow-up of assigned claims
- Able to process claims for at least two payer types (Aetna, Cigna, United Health Care, etc.) Assure all assigned claims meet clearinghouse and/or payer processing criteria
- Assure appropriate follow-up on assigned work lists
- Able to process Appeals (level 1 and 2) and check claim status via phone/payer website
- Payer response reports and rejection /denial reports are worked timely and meet Departmental Productivity and Quality Review standards
- Assure appropriate and timely documentation of all account activity.
Patient Service Coordinator III
Novant Health UVA Health Systems
05.2016 - 09.2017
- Trained and experienced with EPIC 2015 scheduling and medical record program
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results) Examined patient's insurance coverage, deductibles, possible insurance carrier and remaining balances not covered Under their policies when applicable
- Extensive knowledge of all major health insurances
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Medical Receptionist
Town Center Orthopaedic Associates
12.2012 - 06.2016
- Maintaining updated the patient's insurance and demographic information in the system
- Preparing the next day patients for each doctor\'s schedule, verifying insurances copays, co-ins and Deductibles
- Checking in/out patients and scheduling follow up appointments adeptly managed a multi-line phone system and Keeps patient appointments on schedule by notifying provider of patient\'s arrival, reminding provider of service
- Schedule surgical procedures (Gastroenterology Procedures) in and out of the practice
- Insurance Referrals and Prior Authorizations, manually entry of referrals into NEXT GEN Aetna, UHC, Tricare Prime, Anthem, Care first.) Compiled necessary documents for surgical billing packages
- Submitted electronic/paper claims documentation for timely filing, accurately posted and sent out all medical claims.
Medical Receptionist/Administrative Assistant
Washington Orthopedic & Knee Clinic
11.2008 - 11.2012
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
High School Diploma -
Liberty High School
Bealeton, VA06.2007
Skills
- 60 WPM Typing Speed,
- Claims processing
- Billing/ CPT Coding
- Microsoft Office
- Multi-Line Telephone Systems
- Bilingual in Spanish and English
- Reliability and Dedication
- Organization and Time Management
- Multitasking
- Appointment Scheduling
- Electronic Medical Record
- Telephone Etiquette
Certification
The Bilingual Staff Linguistic Competency Program- Language Assistant (Spanish Interpreter) for Novant Health
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist
Carient Heart & Vascular
08.2022 - 09.2023
Medical Receptionist
Prince William Urology Associates
08.2019 - 07.2022
Patient Coordinator
Fairfax Radiological Consultants P.C. Fairfax MRI Center
11.2018 - 09.2019
Physician Insurance Analyst II
Inova Health System
10.2017 - 10.2018
Patient Service Coordinator III
Novant Health UVA Health Systems
05.2016 - 09.2017
Medical Receptionist
Town Center Orthopaedic Associates
12.2012 - 06.2016
Medical Receptionist/Administrative Assistant
Washington Orthopedic & Knee Clinic
11.2008 - 11.2012
High School Diploma -
Liberty High School