Armie J Fowler
Denver,CO
Summary
To obtain a position in which I can further develop my skills while assisting the organization with meeting set goals. Knowledgeable with advanced abilities in customer relations, property marketing, and consultative sales. Delivers consistent results with determined mindset and persuasive approach. Regularly prospects for new leads and maintains high conversion rates.
Overview
18
18
years of professional experience
Work History
Financial Counselor
CCRM
04.2022 - Current
- Provided financial counseling to clients, ensuring understanding of options and support for decision-making.
- Developed personalized budgets and financial plans to meet client goals and improve financial literacy.
- Facilitated workshops on debt management and credit repair, enhancing community awareness and engagement.
- Coordinated with healthcare providers to address patients' financial concerns regarding medical expenses.
- Analyzed client financial situations, identifying opportunities for cost savings and resource optimization.
- Provided financial counseling to clients, ensuring understanding of options and processes.
- Developed personalized financial plans aligning with client goals and needs.
- Educated clients on payment structures, insurance coverage, and financing options.
- Assisted in navigating complex financial documents and applications for funding.
- Collaborated with healthcare providers to streamline patient financial assistance programs.
- Guided clients through financial counseling sessions, addressing concerns and providing tailored advice.
- Analyzed client financial data to identify trends, ensuring informed decision-making and support.
- Educated clients on insurance options, coverage details, and cost implications for better planning.
Leasing Specialist
Birge&Held
12.2020 - 04.2022
- Conducted 5 showings per week to convert prospects into qualified residents.
- Tracked leasing inquiries and vetted prospects with Real Page to stay organized and efficient against leasing targets.
- Efficiently handled administrative work to smooth new resident move-in processes.
- Adhered to fair housing standards to avoid any legal issues and prevent discriminatory practices.
- Coordinated administrative processes for consistent handling of paperwork, credit checks, and rent collection.
- Planned marketing and outreach strategies to consistently bring in new leasing prospects.
- Dusted and cleaned shelves and displays to make products visually appealing to customers.
- Managed lease agreements and renewals, ensuring compliance with company policies.
- Conducted property tours for prospective tenants, highlighting community amenities and services.
- Collaborated with maintenance teams to resolve tenant concerns promptly and efficiently.
- Analyzed market trends to optimize rental pricing strategies and enhance occupancy rates.
CSR/Lead
Santander Consumer USA
01.2018 - 12.2020
- Take incoming calls.
- Notation on each account.
- Weekly training on policy change.
- Send requests for documents.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions in CRM systems for accurate follow-up.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction.
- Developed training materials to streamline onboarding processes for new hires.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Identified and resolved discrepancies and errors in customer accounts.
Dual Community Manager
Vukota Realty
10.2016 - 01.2018
- Create and maintain a budget.
- Plan and Execute the marketing of the property.
- Manage, Lead, and Motivate Leasing and Maintenance Staff.
- Enter and Maintain Property Accounting in Entrata.
- Market the Property.
- Manage and Motivate Staff.
- Developed and implemented community engagement programs to enhance resident satisfaction.
- Managed tenant communications, addressing concerns and facilitating resolutions promptly.
- Coordinated property maintenance and service requests, ensuring timely completion of tasks.
- Organized community events to foster relationships among residents and promote collaboration.
- Analyzed resident feedback to identify areas for improvement in services and amenities.
- Mentored junior staff on effective community management practices and conflict resolution techniques.
- Established strategic partnerships with local businesses to provide residents with exclusive benefits.
- Led initiatives to improve operational efficiency within property management processes, enhancing overall service delivery.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Responded to Common Area Maintenance (CAM) inquiries.
- Completed annual rent calculations using housing database software.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Customer Service Representative
Veracity Credit
04.2013 - 10.2016
- Respond to inbound phone calls and place outbound phone calls.
- Update account information and always provide exceptional customer service.
- Send out emails and letters.
- Assist the Collections Department.
- Delivered exceptional customer service through effective communication and problem-solving techniques.
- Managed high-volume inquiries, ensuring timely responses and resolution of customer issues.
- Utilized CRM software to track customer interactions and maintain accurate records.
Food Service Worker
Denver Public School District
03.2010 - 03.2013
- Prepared food for the students.
- Ensured that the lunchroom was in a neat and clean condition.
- Took inventory and placed orders.
- Prepared and served nutritious meals following dietary guidelines and health regulations.
- Maintained cleanliness and organization of food service areas, ensuring compliance with safety standards.
- Collaborated with team members to streamline meal preparation processes, enhancing efficiency in service delivery.
- Assisted in training new staff on food handling procedures and equipment operation for optimal performance.
- Monitored inventory levels and reported shortages to ensure consistent availability of food supplies.
Donor Support Technician
CSL Plasma
01.2008 - 03.2010
- Prepared the donor for the donation and aided during donations.
- Recruited new donors.
- Responded to inbound phone calls and performed other general Front Desk duties.
- Entered data and performed general clerical duties.
- Operated and maintained equipment for plasma collection, ensuring adherence to safety protocols.
- Educated donors on the donation process, enhancing donor experience and retention.
- Assisted with donor screening processes, verifying eligibility and ensuring compliance with health standards.
- Collaborated with team members to improve workflow efficiency in plasma collection procedures.
- Monitored inventory levels of supplies and equipment, coordinating timely replenishment as needed.
- Implemented process improvements that streamlined operations and reduced donor wait times significantly.
- Coordinated post-donation care for donors, providing refreshments and monitoring recovery after the procedure.
- Collaborated with team members to achieve daily goals and maintain optimal performance levels.
Education
Medical Assistance Diploma - Medical Assistance
Concord Career
Aurora, CO09.2007
High School Diploma -
Manual High School
Denver, CO05.2006
Skills
- Unit inspection
- Property marketing
- Market research
- Fair housing compliance
- Administrative oversight
- Pricing management
- Inventory management
- Schedule appointments
- Customer service
- Prospect leads
- Hiring and training
- Team collaboration
- Operations management
- Budget management
- Recruitment support
- Schedule coordination
- Set goals
- Train staff
- Control expenses
- Relationship Building
- Customer relations
- Refunds processing
- CRM software
- Problem resolution
- Merchandise upselling
- Call escalation
- Member account management
- Data entry
- Client communication
- Provider identification
- Conflict resolution
- Product education
- Account updating
- Multitasking
- Networking
- Team assessment
- Mentoring
- Leadership
- Team building
- Coaching
Timeline
Financial Counselor
CCRM
04.2022 - Current
Leasing Specialist
Birge&Held
12.2020 - 04.2022
CSR/Lead
Santander Consumer USA
01.2018 - 12.2020
Dual Community Manager
Vukota Realty
10.2016 - 01.2018
Customer Service Representative
Veracity Credit
04.2013 - 10.2016
Food Service Worker
Denver Public School District
03.2010 - 03.2013
Donor Support Technician
CSL Plasma
01.2008 - 03.2010
Medical Assistance Diploma - Medical Assistance
Concord Career
High School Diploma -
Manual High School