Armila Schisler
California,MD
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor, forecasting,negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Home2 Suites by Hilton Hotel
Lexington Park, MD
11.2022 - 09.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Guided management and supervisory staff to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
Assistant General Manager
Home2 Suites by Hilton Hotel
Lexington Park, MD
11.2022 - 04.2023
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
General Manager
Holiday Inn Express Hotel Suites
California, MD
03.2017 - 09.2022
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Front Desk Supervisor
Home2 Suites by Hilton Hotel
Lexington Park, MD
11.2015 - 03.2017
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Guest Service Agent
Atlantis Submarines
Honolulu, HI
07.2008 - 07.2010
- Managed guest check-in and check-out procedures, reservations and
payments. Provided guest assistance and information regarding local attractions and
points of interest.
Responsible for customer service relations for Submarine and Cruise Tours.
Welcomes arriving guests and those returning from the tour, presents
informational briefings, direct guests to the shuttle vessel while maintaining
the tour and transportation schedules ( communication with guest may be
conducted in English, Japanese, Chinese and Korean.
Established knowledge of local restaurants, historic sites, nightlife and shows
so that such information could be given to interested guests. - Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
Education
Some College (No Degree) - Tourism And Travel Management
Professional Career Development Institute | Norcro
Norcross, GAAssociates Degree - Hotel, Motel, And Restaurant Management
University of San Jose Recoletos
| Cebu City, PhilippinesSkills
- Revenue Forecasting
- Budget Control
- Staff Scheduling
- Customer Service Management
- Management Team Building
- Decision Making
- Hiring and Onboarding
- Team Leadership
- Training Management
- Operations management
- Deadline-oriented
Certification
- CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
General Manager
Home2 Suites by Hilton Hotel
11.2022 - 09.2023
Assistant General Manager
Home2 Suites by Hilton Hotel
11.2022 - 04.2023
General Manager
Holiday Inn Express Hotel Suites
03.2017 - 09.2022
Front Desk Supervisor
Home2 Suites by Hilton Hotel
11.2015 - 03.2017
Guest Service Agent
Atlantis Submarines
07.2008 - 07.2010
Some College (No Degree) - Tourism And Travel Management
Professional Career Development Institute | Norcro
Associates Degree - Hotel, Motel, And Restaurant Management
University of San Jose Recoletos