Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Armin De Goorte

Armin De Goorte

New York,NY

Summary

Dedicated and reliable professional with strong customer service skills. Over 20 years of experience in business administration and the travel industry. Demonstrates a track record of relationship-building, successful event/project planning, and execution. Passionate about attention to detail. Eager to leverage entrepreneurial mindset to drive growth and development within an organization.

Overview

15
15
years of professional experience

Work History

CREATOR

Global Teach, Inc.
06.2019 - Current
  • Developing a digital platform to help people around the world learn languages.
  • Researching visual and audio options to best animate and teach effectively.
  • Work with teachers and developers to create class content and build lesson plans.
  • Interviewing PR and Marketing firms to assess best promotion strategies.
  • Facilitated clear communication between design team members, ensuring project goals were met on time and within budget constraints.

Travel Consultant

Mill Run Tours Inc.
02.2017 - 06.2019
  • Planned travel packages to create unique client experiences for corporates and VIP.
  • Coordinated and planned hotel and air travel arrangements and reservations.
  • Helped clients resolve problems before, during and after travel.
  • Increased travel sales through targeted recommendations and upselling techniques.
  • Delivered personalized support to each client to meet their unique needs and travel desires.
  • Maintained impeccable financial and administrative records to avoid errors in travel arrangements.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

Travel Consultant

Olympic Travel Inc.
05.2010 - 01.2017
  • Planned travel packages to create unique client experiences for corporates and VIP.
  • Coordinated and planned hotel and air travel arrangements and reservations.
  • Helped clients resolve problems before, during and after travel.
  • Increased travel sales through targeted recommendations and upselling techniques.
  • Delivered personalized support to each client to meet their unique needs and travel desires.
  • Maintained impeccable financial and administrative records to avoid errors in travel arrangements.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Streamlined booking processes for increased efficiency and reduced client wait times.

Education

B.S. - Business Administration

Misr International University
Cairo
09.2001

Skills

  • Customer Relations
  • Project Management
  • Detail Oriented
  • Active Listener
  • Travel Planning
  • Travel Software GDS
  • Sabre & Amadeus
  • MS Excel, Word, PowerPoint
  • Bilingual English and Arabic
  • Concept development
  • Teamwork and collaboration
  • Project management
  • Problem-solving abilities

Languages

English
Full Professional
Arabic
Full Professional

Timeline

CREATOR

Global Teach, Inc.
06.2019 - Current

Travel Consultant

Mill Run Tours Inc.
02.2017 - 06.2019

Travel Consultant

Olympic Travel Inc.
05.2010 - 01.2017

B.S. - Business Administration

Misr International University

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Armin De Goorte