Armin Kazemi
Mission Viejo,CA
Summary
Detail-oriented service porter with expertise in customer service and vehicle maintenance. Adept at quickly learning new procedures and enhancing customer satisfaction through efficient service and courteous interactions. Very familiar with driving all types of vehicles through my valet experience whether it be exotics, classic cars, motor homes, manual transmission cars, and low profile cars. I also currently have my own detailing business, where it has taught me stronger work ethic, enhanced customer interaction abilities, and how to also take care and be careful with any car that I handle.
Overview
5
5
years of professional experience
Work History
Service Porter
Audi Mission Viejo
08.2024 - 04.2026
- Assisted customers with vehicle check-ins and service requests.
- Maintained cleanliness and organization of service areas and vehicles.
- Conducted routine inspections of customer vehicles for service readiness.
- Enhanced customer satisfaction through courteous interaction and timely assistance.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Performed cleaning and maintenance duties as directed.
Valet
Waldorf Astoria
02.2023 - 03.2024
- Assisted in maintaining cleanliness and organization of valet area to ensure safety and efficiency.
- Trained new valet team members on operational procedures and customer service standards.
- Monitored parking lot inventory, ensuring optimal space utilization during peak hours.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Answered guest's questions about property amenities and services.
- Located and retrieved vehicles quickly to minimize customer wait times.
Valet
Hyatt
09.2021 - 01.2023
- Built positive customer rapport for courteous, friendly and professional service.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Provided punctual, polite valet services to uphold professional standards.
- Logged and documented parked vehicle details for accurate records.
- Issued and collected claim tickets and processed valet parking fees.
- Helped guests unload and load luggage.
- Drove varied vehicles, including luxury and sports models, safely and legally.
Education
Bachelor of Business Administration - Business
Saddleback College
Mission Viejo, CA05-2028
Skills
- Quick learner
- Strong work ethic
- Safe driving
- Vehicle maintenance
- Customer engagement
- Vehicle detailing
- Lot supervision
- Vehicle inspection and transport
- Clean driving record
Timeline
Service Porter
Audi Mission Viejo
08.2024 - 04.2026
Valet
Waldorf Astoria
02.2023 - 03.2024
Valet
Hyatt
09.2021 - 01.2023
Bachelor of Business Administration - Business
Saddleback College