Armin Mouri

• Diagnosed and resolved complex hardware and software issues to minimize downtime.
• Collaborated with cross-functional teams to drive efficiency in troubleshooting workflows.
• Developed and maintained comprehensive documentation for system configurations and procedures.
• Evaluated emerging technologies to improve service delivery and operational effectiveness.
• Installed and maintained hardware and computer peripherals to store tangible components.

• Engineered and maintained hybrid Azure/Windows Server environments for multiple enterprise clients.
• Deployed and configured network and firewall systems to improve reliability and security posture.
• Automated system maintenance tasks and reporting using PowerShell and JSON scripts.
• Collaborated with SOC analysts to integrate SentinelOne telemetry and improve incident response metrics.

• Designed and deployed LAN/WAN/WLAN infrastructure supporting multi-office operations.
• Managed firewall configurations and VPN implementations to enable secure remote connectivity.
• Implemented Azure resource policies and access controls to enhance compliance and scalability.
• Integrated endpoint security with SentinelOne and streamlined monitoring through Splunk dashboards.
• Supported Azure hybrid identity solutions and Teams/Exchange integrations.

• Engineered reliable lab network infrastructure supporting R&D systems.
• Resolved and optimized complex VPN, network, and application issues, improving uptime by 30%.
• Supported scientific systems (Unicorn, QuantStudio) and managed Active Directory accounts for 200+ lab users.

• Managed AD and system configurations for global users to ensure high system performance.
• Enhanced workflow automation and support tracking through Jira and TeamViewer systems.

• Resolved technical issues for Windows, Mac, Android, and iOS devices, ensuring optimal performance and user satisfaction.

• Streamlined support processes by documenting and tracking data communication transactions, reducing ticket resolution time by 15%.

• Led infrastructure modernization for 2,000+ users, implementing Azure resources and VPNs.
• Deployed endpoint management, enforced GPOs, and coordinated patch management cycles.
• Collaborated with SOC for proactive threat mitigation and vulnerability analysis.