Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Arminda Mindy Betancourt

KERMAN,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Able to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Secretary

Alvarenga Freight
11.2021 - Current
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Maintained daily report documents, memos and invoices.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system and enthusiastically greeted callers.

Parent Volunteer

Fresno EOC Head Start
01.2000 - 03.2024
  • Enhanced parent-teacher communication by organizing and leading monthly Parent Volunteer meetings.
  • Boosted student engagement by assisting teachers in the planning and execution of hands-on classroom activities.
  • Improved school safety through active participation in the development and implementation of emergency
  • Maintained a clean and safe environment, adhering to strict sanitation standards for the wellbeing of the children.
  • Supported child development by incorporating educational elements into mealtime activities, such as teaching about healthy eating habits.
  • Promoted a positive learning environment through effective classroom management techniques.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.

Dental Insurance Biller

CedarNorth Dental
09.2018 - 09.2020
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Expedited appeals process when necessary through comprehensive documentation support, improving likelihood of favorable outcomes.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Streamlined appointment scheduling by accurately assessing necessary preauthorizations for various dental procedures, minimizing delays in treatment planning stages.
  • Trained new team members on dental insurance billing processes, fostering a collaborative work environment focused on continuous improvement strategies.
  • Audited and corrected billing and posting documents for accuracy.
  • Minimized billing errors through regular auditing of patient records, identifying inaccuracies, and implementing corrective measures promptly.

Manager

Shields Family Dentistry
03.2010 - 06.2019
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Onboarded new employees with training and new hire documentation.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.

Cashier Team Lead

Mcdonalds
01.2006 - 10.2009
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Facilitated and logged store opening, closing, and shift changes.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Operated POS cash register and equipment to collect payments.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Certificate - Child Development

Fresno City College
Fresno, CA
05.2020

Certificate - Dental Assisting

Galen College of Medical And Dental Assistants
Fresno, CA
08.2000

Diploma -

Parlier High School
Parlier, CA
06.1996

Skills

  • Critical Thinking
  • Clear Communication
  • Accounts receivable and payable
  • New Business Development
  • File Management
  • Database Management
  • Customer relations and communications
  • Records Management Systems
  • Customer and client relations
  • Sales Support
  • Appointment Coordination
  • Customer Service
  • Scheduling
  • Fast Learner
  • Multi-Line Phone Systems
  • HIPAA guideline compliance

Certification

Food Safety Handling Card

Infant/Toddler Certificate

Special Needs Certificate

Languages

Spanish
Full Professional

Timeline

Secretary

Alvarenga Freight
11.2021 - Current

Dental Insurance Biller

CedarNorth Dental
09.2018 - 09.2020

Manager

Shields Family Dentistry
03.2010 - 06.2019

Cashier Team Lead

Mcdonalds
01.2006 - 10.2009

Parent Volunteer

Fresno EOC Head Start
01.2000 - 03.2024

Certificate - Child Development

Fresno City College

Certificate - Dental Assisting

Galen College of Medical And Dental Assistants

Diploma -

Parlier High School

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Arminda Mindy Betancourt