Armine Dzhuryan
North Hollywood,CA
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
23
23
years of professional experience
Work History
District Training Store Manager
Aeropostale
Culver City, CA
10.2009 - 12.2014
- Conducted regular reviews of existing training materials, identified gaps in knowledge and developed strategies to address them.
- Managed communication between trainers, trainees and stakeholders throughout the duration of the program.
- Developed and implemented training programs to ensure compliance with company standards and policies.
- Provided support to managers regarding performance management issues related to employees' development.
- Maintained records of attendance and course completion certificates, ensuring accuracy at all times.
- Identified opportunities for improvement in existing processes related to training delivery and implementation.
- Organized internal workshops for management teams to improve their skills in leading and managing employees.
- Reviewed daily financial statements to identify areas of improvement.
- Resolved customer complaints promptly and professionally.
Store Manager/General Manager/Area Manager
Victoria's Secret & PINK
Sherman Oaks, CA
01.2001 - 12.2014
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
General Manager
Luxottica Retail
Sherman Oaks, CA
08.2018 - 01.2024
- Managed multiple stores with a combined volume of $10.4 million, delivering key performance indicators and ensuring brand story alignment and excellence in customer experience.
- Analyzed financial data, provided recommendations, and maximized optometry partnerships.
- Reviewed financial statements and sales report to measure productivity and goal achievement, implementing productivity initiatives and managing budget.
- Recruited, hired, and mentored staff, developing strong communication and leadership skills.
- Assisted in regional recruitment and effectively hired qualified staff for open positions.
- Coordinated schedules, conducted performance appraisals, and developed staff through training and promotions.
- Created effective business plans focused on long-term objectives.
- Mitigated business risks and strengthened client relationships through strong issue resolutions and communication.
Area Manager
Swarovski
Commerce, CA
01.2014 - 08.2018
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Monitored and evaluated district performance to ensure goals were met.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Aligned procedures and protocols with changing business demands.
- Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
Education
GED -
Modern Technology College of X-Ray
North Hollywood, CA01-1999
Skills
- Interpersonal Skills
- Communication Skills
- Budget Development
- Networking abilities
- Budget Analysis
- Staff Motivation
- Performance Improvements
- Organizational Restructure and Change
- Analytical Skills
- Departmental Operations Management
- Top talent recruiting, hiring, and retention
- Negotiation Skills
- Profit and loss accountability
- Team training and development
- Strategy
Timeline
General Manager
Luxottica Retail
08.2018 - 01.2024
Area Manager
Swarovski
01.2014 - 08.2018
District Training Store Manager
Aeropostale
10.2009 - 12.2014
Store Manager/General Manager/Area Manager
Victoria's Secret & PINK
01.2001 - 12.2014
GED -
Modern Technology College of X-Ray