Summary
Overview
Work History
Education
Certification
Languages
Timeline
Generic

Armine Kamalmazyan

North Hollywood,CA

Summary


  • Managing employees and establishment while manager is away
  • Customer Success skills with the ability to provide excellent advice to clients
  • Ability to effectively multitask and manage time in a fast paced environment
  • Always looking forward to learning new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Receptionist/Operations

The Dry Bar Shop Studio City
10.2022 - Current
  • Playing a key role in overseeing daily operations and managing employees and appointments for shop in a fast paced environment while manager is away.
  • Inventory management and procurement of supplies to meet the needs of the shop and maintain a seamless workflow
  • Successfully met and exceeded weekly sales goals for membership sign-ups by utilizing strong interpersonal skills and effective sales strategies.
  • Developed and maintained relationships with new and existing clients to promote additional membership sales and ensure customer satisfaction.
  • Managed and maintained the overall aesthetic of the shop, including setting up displays and props, to create a visually appealing environment.
  • Proficient in using booker app for scheduling appointments, managing client profiles, and processing payments
  • Monitored and responded promptly to client inquiries and requests via email, ensuring high levels of customer satisfaction
  • Answering high volume calls, taking messages and transferring calls as necessary
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Welcomed customers and stylists with friendly greeting, answered general questions.
  • Completed store opening and closing procedures.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for manager and communicated regularly on goals and progress.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Life&Health Agent

World Financial Group
11.2022 - Current
  • Analyzed client financial situations and recommended appropriate products and services to meet their goals
  • Generated new business by networking at local events and within the community
  • Collaborated with Mentors/team members to stay current on insurance products, market trends, and best practices to enhance sales performance and client satisfaction
  • Facilitated virtual meetings on Zoom with mentor and clients to discuss  updates, provide feedback on financial plan.

Hairstylist & Sales Representative

The Dry Bar Shop Studio City
02.2019 - Current
  • Experienced hairstylist at Dry Bar, providing quality hairstyles.
  • Developed relationships with clients, providing personalized service and advice on hair care
  • Participated in periodic training sessions to stay up to date on the newest techniques, memberships and products
  • Built a loyal client base through exceptional customer service and personalized recommendations
  • Collaborated with team members to meet salon sales targets and exceed monthly goals
  • Utilized strong communication skills to educate clients on proper hair care techniques and product usage

Education

Licensing - Life and Health Insurance

XCEL
Online
02-2023

Cosmetology -

Paul Mitchell The School
Sherman oaks
08-2018

Diploma -

Ulysses Grant Highschool
North Hollywood, California
06-2016

Certification

Licensed Cosmetologist State Board of Cosmetology December 2018


Licensed Insurance Agent National Insurance Producer March 2023

Languages

English
Armenian

Timeline

Life&Health Agent

World Financial Group
11.2022 - Current

Lead Receptionist/Operations

The Dry Bar Shop Studio City
10.2022 - Current

Hairstylist & Sales Representative

The Dry Bar Shop Studio City
02.2019 - Current

Licensing - Life and Health Insurance

XCEL

Cosmetology -

Paul Mitchell The School

Diploma -

Ulysses Grant Highschool

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Armine Kamalmazyan