Armine Yousif
Macomb,MI
Summary
Dynamic professional with a strong background in client relations and patient care support, honed at Therapy. Proven ability to enhance recovery outcomes through effective mobility training and excellent communication. Recognized for streamlining operations and fostering teamwork, contributing to improved patient satisfaction and clinic efficiency.
Overview
12
12
years of professional experience
Work History
Physical Therapist Technician
Therapy
Sterling Heights, MI
08.2022 - 10.2022
- Assisted in patient rehabilitation by preparing treatment areas and maintaining equipment.
- Supported physical therapists in administering therapeutic exercises and modalities for patient recovery.
- Monitored patient progress and reported observations to ensure optimal care delivery.
- Maintained accurate patient records and documentation to support treatment plans and progress tracking.
- Collaborated with healthcare team to implement individualized therapy programs based on patient needs.
- Educated patients on exercise techniques and safety protocols to enhance recovery outcomes.
- Streamlined clinic operations by organizing supplies and ensuring cleanliness of treatment spaces.
- Participated in professional development activities to remain current with best practices in physical therapy support.
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
Assisting Store Manager
Tmobile/metro by Tmobile
Warren Mi
03.2017 - 09.2022
- Assisted in managing daily store operations and ensuring optimal customer service.
- Supported training and onboarding of new team members to enhance performance.
- Collaborated with management to implement promotional strategies and increase sales.
- Monitored inventory levels and coordinated restocking efforts for efficient product availability.
- Developed visual merchandising displays to attract customers and promote products effectively.
- Executed administrative tasks, including scheduling shifts and maintaining employee records.
- Contributed to achieving store targets by fostering a positive team environment and morale.
- Streamlined inventory management processes for improved product availability and reduced stock discrepancies.
- Spearheaded employee training programs to develop a knowledgeable, efficient, and motivated workforce.
- Evaluated competitors'' offerings regularly, adjusting pricing strategies as needed in response to market dynamics.
- Supervised staff during manager''s absence, upholding high standards of professionalism and maintaining seamless operations at all times.
- Assisted in recruitment efforts to select qualified candidates who would contribute positively to the store''s success.
- Coordinated employee scheduling to ensure adequate staffing levels during peak business hours while minimizing labor costs.
- Provided constructive feedback to employees through regular performance evaluations, encouraging professional growth and improvement.
Sales Associate Supervisor
Nordstrom
Troy Mi
04.2016 - 01.2017
- Supervised daily operations, ensuring exceptional customer service and team performance.
- Trained and mentored new sales associates, fostering a collaborative learning environment.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Developed promotional displays, enhancing product visibility and driving customer engagement.
- Implemented feedback mechanisms for staff to improve service quality and efficiency.
Sales Representative
State Farm
06.2010 - 08.2012
- Assisted customers in product selection and provided detailed product information.
- Developed strong product knowledge to enhance customer service experience.
- Collaborated with team members to achieve sales targets and improve store performance.
- Engaged with customers to build rapport and foster repeat business opportunities.
- Participated in training sessions to learn effective sales techniques and strategies.
- Managed inventory levels and ensured product availability for customer needs.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction.
- Maintained a clean and organized sales environment to support efficient operations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
High School Diploma - Academic
Centerline High School
Warren, MI06.2012
Skills
- Client relations
- Supply restocking
- Office administration
- Cleaning and sanitation
- Appointment scheduling
- Patient communication
- Mobility training
- Pediatric therapy
- Anatomy
- Range of motion improvement
- Massage techniques
- Strength training
- Posture correction
- Patient care support
- Office assistance
- Patient reception
- Reception support
- Problem-solving
- Team leadership
- Patient evaluations
- Teamwork
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Verbal and written communication
Languages
Chaldean arabic Armenian
Native or Bilingual
Timeline
Physical Therapist Technician
Therapy
08.2022 - 10.2022
Assisting Store Manager
Tmobile/metro by Tmobile
03.2017 - 09.2022
Sales Associate Supervisor
Nordstrom
04.2016 - 01.2017
Sales Representative
State Farm
06.2010 - 08.2012
High School Diploma - Academic
Centerline High School