Armintha McCaskill
Oak Park,MI
Summary
Dedicated Senior Business Travel Consultant with expertise in travel logistics and client consultation. Proven ability to manage complex itineraries while ensuring policy compliance and enhancing customer satisfaction. Accomplished professional with over 10 years in business travel consultancy. Known for strong communication and conflict resolution skills, effectively managing client relationships and ensuring seamless travel arrangements that align with corporate policies.
Overview
15
15
years of professional experience
Work History
Senior Business Travel Consultant
American Express, Global Commercial Services
New York, New York
07.2016 - 08.2025
- Passion for excellence in client services, including proactive anticipation of needs.
- Ability to create logistics planning, considering all possibilities, while respecting the customer's travel policy.
- Effective communication and conflict resolution skills.
- Managed complex travel itineraries for corporate clients both individuals and group across various industries.
- Coordinated with airlines, hotels, and car rental services for seamless travel arrangements.
- Ability to network and collaborate with internal and external customers
- Provided expert advice on travel policies, compliance, and best practices to clients.
- Resolved travel-related issues promptly to ensure customer satisfaction and loyalty.
Business Travel Consultant
American Express
New York, New York
08.2010 - 01.2014
- Provided expert advice on travel policies and best practices to clients.
- Resolved client inquiries and issues through effective communication and problem-solving.
Education
Some College (No Degree) - Occupational Therapy
Eastern Michigan University
Ypsilanti, MISome College (No Degree) - Computer Science
Wayne County Community College
Detroit, MISkills
- Travel logistics
- Policy compliance
- Client consultation
- Itinerary management
- Travel technology
- Customer relationship management
- Effective communication
- Conflict resolution
- Risk assessment
- Networking skills
- Travel policy compliance
- Sales target achievement
- Strong communication skills
Accomplishments
- Sales/Public Relations Training Northwest/Delta Airlines
- Leadership Training Placid Harbor Training Facility, MD
- Medical Training Harper Hospital, MI
Timeline
Senior Business Travel Consultant
American Express, Global Commercial Services
07.2016 - 08.2025
Business Travel Consultant
American Express
08.2010 - 01.2014
Some College (No Degree) - Occupational Therapy
Eastern Michigan University
Some College (No Degree) - Computer Science
Wayne County Community College
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