A recent graduate from St. John's University with a degree in Legal Studies.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. A highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer Coordinator
District Attorney Election Campaign
03.2024 - 05.2024
Member of the team that successfully seated District Attorney candidate Nathan Vasquez.
Prepared campaign informational correspondence, worked on data organization and entry with information gathered phone banking and canvassing
Facilitated 63% skill-building workshops for volunteers, enhancing their abilities to contribute effectively to the campaign.
Served as a liaison between senior leadership and grassroots supporters through regular meetings and correspondence updates on campaign progress.
Monitored progress towards established goals using quantitative metrics, guiding strategic adjustments as needed throughout the campaign cycle.
Increased volunteer engagement by 20% developing and implementing innovative recruitment strategies.
Maintained up-to-date knowledge of industry best practices in volunteer management to inform strategy development.
Participated actively in planning sessions to provide insight into potential areas where volunteers could make significant impacts on overall objectives.
Collaborated cross-functionally with other departments such as communications, policy research, finance, helping align organizational priorities with volunteer-based activities.
Streamlined volunteer training processes, resulting in increased efficiency and productivity.
Ensured accurate record-keeping of volunteer data, aiding in informed decision-making processes for the campaign team.
Developed comprehensive onboarding materials for new volunteers, fostering a sense of inclusion within the organization from day one.
Resolved conflicts among volunteers promptly utilizing mediation techniques while preserving relationships within the group dynamic.
Enhanced campaign outreach by coordinating and managing diverse teams of volunteers.
Evaluated volunteer performance, providing feedback for continuous improvement and growth opportunities.
Boosted campaign visibility with well-executed community events and initiatives.
Provided leadership, guidance and support to staff members.
Participated in community events to promote services and engage with public.
Developed and implemented training programs for staff.
Researched best practices and developed strategies to improve program outcomes.
Screened and directed telephone inquiries.
Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Resident Assistant (RA)
St. John's University
05.2021 - 05.2023
Managed a university residence hall of over 40 diverse undergraduates
Counseled and mediated students on a variety of personal and academic issues
Maintained diversity, safety and equity standards for Residence Hall members
Worked as an information source for the university to connect with students.
Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
Responded to room transfers, incident reports, and maintenance requests.
Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
Participated in ongoing professional development opportunities to enhance skills and stay current with best practices in higher education and student affairs.
Collaborated with campus security to maintain a safe living environment for all residents.
Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
Streamlined administrative processes by implementing an efficient filing system for resident paperwork.
Advised student groups on event planning, budgeting, risk management, resulting in successful programming experiences.
Initiated and implemented a sustainability initiative within the residence hall, promoting eco-friendly practices and reducing overall waste production by 12%.
Promoted culture of respect and understanding among students.
Education
BS Legal Studies - Legal Studies
St. John's University
New York, NY
01.2023
Skills
Bilingual (conversational Chinese)
Interpersonal communication skills
Legal Document Preparation
Legal Terminology Knowledge
Legal Research
Office Management & Administration
Strong Problem Solver
Meticulous attention to detail
Calendar Management & Meeting Coordination
Writing and Editing
Organizational Efficiency
Data Management
Cross-Functional Communication
Travel Coordination
Teamwork and Collaboration
Time Management
Scheduling/Planning
Reliability
Critical Thinking
Active Listening
Adaptability and Flexibility
Decision-Making
Analytical Thinking
Certification
Thomson Reuters Westlaw Certification, 2021, 2022
National Society of Leadership and Success Member, 2020
Languages
Chinese (Mandarin)
Limited Working
Timeline
Volunteer Coordinator
District Attorney Election Campaign
03.2024 - 05.2024
Resident Assistant (RA)
St. John's University
05.2021 - 05.2023
BS Legal Studies - Legal Studies
St. John's University
Thomson Reuters Westlaw Certification, 2021, 2022
National Society of Leadership and Success Member, 2020
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