Summary
Overview
Work History
Education
Skills
Timeline
Generic
ARMOND GRAY

ARMOND GRAY

TROY,USA

Summary

Client Solutions Specialist with proven experience in delivering impactful results through strategic client engagement and innovative solutions. Skilled in project management, data analysis, and building strong client relationships. Strong focus on team collaboration, adaptable to changing needs, and driven by achieving measurable outcomes. Known for reliability, problem-solving, and effective communication.

Overview

26
26
years of professional experience

Work History

Client Solutions Executive

AT&T MOBILITY, LLC
05.2006 - Current
  • Tasked with obtaining new sales for the delivery of a wide range of AT&T products and solutions directly to the customer
  • Collaborated with cross-functional teams to ensure seamless execution of client projects.
  • Provided exceptional support to clients during onboarding process, leading to faster integration and adoption of services.
  • Utilize consultative selling techniques to identify and leverage additional AT&T products and services to fulfill a multitude of customer needs
  • Built long-lasting relationships with clients through effective communication and rapport building.

National Account Executive

AT&T MOBILITY, LLC
05.2006 - Current
  • Responsible for logistical, consumer, and external customer support of a multi-million dollar national retail sales territory spanning over 2,000 square miles
  • Established influential relationships with store, regional and executive management of national retail chains to rapidly advance AT&T sales and market share
  • Personally trained and mentored sales associates to ensure offers and/or promotions initiated by AT&T are flawlessly executed
  • Analyzed business reports for trending and communicated results to AT&T senior management

Assistant Retail Store Manager

AT&T MOBILITY, LLC
05.2006 - Current
  • Played an integral role in coaching and inspiring a team of sales professionals to overachievement of sales goals
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Instrumental in providing support, troubleshooting, and solutions to co-workers and customers
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.

Retail Store Manager

T-MOBILE USA, INC.
01.1999 - 01.2006
  • Developed, communicated and implemented plans to maximize sales to meet or exceed goals and objectives
  • Responsible for recruitment and development of a highly motivated staff of sales professionals
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Associates of Arts - Information Technology/Information Technology Support

UNIVERSITY OF PHOENIX

Skills

  • Talented sales professional with twenty years of experience in wireless management and sales
  • Expert in wireless technology, networking and computers, data services, third-party solutions, industry terminology, rate plans and services, mobile equipment, training and corporate pulse
  • Highly organized with extraordinary attention to detail and time management skills
  • Able to articulate the workings of a complex solution using language easily received by different audiences
  • Possess developed problem solving skills and able to provide unique and personal support to clients
  • Client development
  • Attention to detail
  • Problem-solving abilities
  • Product knowledge

Timeline

Client Solutions Executive

AT&T MOBILITY, LLC
05.2006 - Current

National Account Executive

AT&T MOBILITY, LLC
05.2006 - Current

Assistant Retail Store Manager

AT&T MOBILITY, LLC
05.2006 - Current

Retail Store Manager

T-MOBILE USA, INC.
01.1999 - 01.2006

Associates of Arts - Information Technology/Information Technology Support

UNIVERSITY OF PHOENIX

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