Armond Wills
Sunrise,FL
Summary
Versatile educator with a track record of fostering student success and managing operational improvements. At Concord University, elevated the college newspaper's distribution by 300%, showcasing exceptional resource management and problem-solving abilities. Skilled in client communication and quality control, adept at creating impactful learning environments and streamlining processes for efficiency.
Overview
15
15
years of professional experience
Work History
High School Teacher
American Heritage High School
08.2008 - 06.2010
- Selected and requisitioned appropriate books and instructional aids to complement lesson plans.
- Delivered audio-visual presentations on various platforms to cater to different learning styles.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
- Assessed and improved lesson plans through implementation and experimentation.
- Created study guides, research materials and syllabi for students.
Customer Service Representative
Broward Center for the Performing Arts
04.2004 - 11.2005
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Created and maintained detailed database to develop promotional sales.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
High School Teacher
McDowell County Schools
08.1999 - 06.2002
- Supported students in development of skills and strategies to become independent and successful learners.
- Developed and implemented variety of instructional strategies to meet diverse needs of students.
- Utilized data to inform instructional decisions and personalize learning.
- Established and maintained professional relationships with students, staff, parents and community members.
Computer Skills Instructor
Giles County Schools
08.1998 - 06.1999
- Instructed, Middle and Elementary School students, basic computer skills and website design.
- Skills instructed included typing, word processing, and e-mail use.
- Worked directly with the School Board Members to develop the instruction program.
Business Manager of College Newspaper
Concord University
08.1995 - 08.1997
- Communicated with advertisers with particular attention to problem resolution, ad placement, quality control, and distribution.
- Managed all stages of production from post editorial approval to actual copy print.
- Negotiated price and service with customers and vendors to decrease expenses, increase profit, and develop our business facilities.
- Took the newspaper from a 300 copy per month, in house printed paper, to a 1200 copy per month production piece that we outsourced to be printed on actual newsprint in 3 years.
Education
Bachelor of Arts - Social Studies Education 5-12
Concord University
12-1997
Skills
- Deadline Management
- Client Communication
- Quality Control
- Resource Management
- Problem-solving abilities
- Production Planning
- Excellent Communication
Timeline
High School Teacher
American Heritage High School
08.2008 - 06.2010
Customer Service Representative
Broward Center for the Performing Arts
04.2004 - 11.2005
High School Teacher
McDowell County Schools
08.1999 - 06.2002
Computer Skills Instructor
Giles County Schools
08.1998 - 06.1999
Business Manager of College Newspaper
Concord University
08.1995 - 08.1997
Bachelor of Arts - Social Studies Education 5-12
Concord University