Armondo Dejesus
Dearborn,MI
Summary
Expert retail sales professional offering [30] years experience in retail customer service and retail management. Focused on exceeding sales goals.
Overview
30
30
years of professional experience
Work History
Small Business Owner
Self-employeed
03.2017 - Current
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Improved cash flow with diligent accounts receivable management, reducing delinquencies and bad debt writeoffs.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Secured funding for business expansion projects through persuasive presentations to investors or lenders.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Introduced technology solutions for improved communication among team members leading to better collaboration on projects.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Co Manager
Wal-mart
11.2007 - 03.2018
- Customer-oriented, Excellent communication skills, Motivated team player, Sales experience, Natural leader, Merchandising, Strong work ethic, Retail sales, Training and development, Inventory management, Communicated clear expectations and goals to each team member, Strategically scheduled team members to maintain optimal staffing levels at all times, Contacted other store locations to determine merchandise availability, Recommended merchandise to customers based on their needs and preferences, Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices, Supervised and directed all merchandise and shipment processing, Actively pursued personal learning and development opportunities, Determined customer needs by asking relevant questions and listening actively to the responses, Responded to customer questions and requests in a prompt and efficient manner, Built relationships with customers to increase likelihood of repeat business, Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner, Responded to customer concerns with friendly and knowledgeable service, Worked with the management team to implement the proper division of responsibilities
Education
GED -
Chadsey High
Detroit, MISkills
- POS systems knowledge
- Skilled problem solver
- Staff training and development
- Customer service-oriented
- Consistently meets sales goals
- Goal-oriented
- Employee relations
Timeline
Small Business Owner
Self-employeed
03.2017 - Current
Store Co Manager
Wal-mart
11.2007 - 03.2018
GED -
Chadsey High