Armondo Flores

• Directed daily operations across teams, schedules, and workflow priorities.
• Coordinated staff hiring, onboarding, coaching, and performance reviews to enhance team effectiveness.
• Developed policies, procedures, and service standards for department operations.
• Monitored budgets, expenses, and resource allocation for workplace needs.
• Resolved customer, vendor, and employee issues with clear communication.
• Led meetings, assigned tasks, and reviewed progress with team members.
• Maintained compliance with company rules, safety practices, and reporting requirements.
• Prepared management reports and shared updates with senior leadership to inform strategic decisions.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Facilitated store performance improvements by offering guidance to staff during visits., helped multiple stores on visits to help throughput quality and overall performance through leadership and functional expertise

• Current leader of detail, paint, prep, and sublet teams ensuring all location targets are met and standards are followed
• Leader for quality inspection front lot
• Leader for paint walks insuring all repairs are verified and accurate
• Managed overall cost efficiency for store location by overseeing budget allocation and expense tracking.
• Oversaw key-to-key processes for store location to ensure timely vehicle handling and management.
• Supervised quality inspections in front lot to ensure all vehicles met company standards.
• Leader for store location key to key
• Delivered consistent feedback to associates to support their professional development
• Led technician team by assigning cars and properly load leveling and problem solving technician issues
• Led and problem solved key to key by lowering k2k from 12.6 to 3.6
• Leading a team of technicians to handle qc fails, mechanical zone, and parts hold
• Conducted audits of parts area to ensure inventory accuracy and compliance with company standards.
• Executed audits of body and paint zones to assess quality control and compliance with industry standards.
• Repair vehicles in body and reassembly
• Game plans and problem solve issues with flow of vehicles
• Plans the days and workload for associates in reassembly and inspections
• Mixed paint according to manufacturer specifications using a variety of tools and equipment.
• Developed strategies to address workflow challenges and enhance vehicle flow
• Provides consistent feedback to associates for development
• Audited parts area
• Audited body and paint zones

• Assess damage on vehicles
• Mask and outline vehicles
• Metal work and applying filler and glaze
• Blocking filler and glaze
• Removing trim and components on vehicles to properly repair damage
• Spraying primer and sealants
• Applying bodywork on damage panels
• Repairing bodylines and gaps
• Plastic repair on bumpers
• Applying paintless dent removal on panels to save them from needing paint using various pdr tools on metal and aluminum
• Properly cleaning and prepping panels needing to be ready for paint
• Color correction and buffing panels after paint
• Mixing paint and clear coat
• Matched colors to ensure a seamless finish on repaired vehicles.
• Applying base coat mid coat and clear coat to vehicles
• Unmasking paper and tape after paint
• Conducted thorough quality inspections to verify repair standards were met.

Led inventory management for 2 years, overseeing associates in their tasks.

• Coordinated onlot and offlot operations, managing outside vendor repairs and ensuring quality standards.
• Entering invoices for repaired work
• Provided feedback to vendors and quality inspections
• Coordinated offlot runs for service
• Reconditioned vehicles by cleaning interior
• Buffing and wet sanding exterior
• Applying interior repair ( glass repair, plastic repair, color matching) on interior panels
• Leather and vinyl repair on seats
• Headliner repair and replacement

• Conducted comprehensive vehicle inspections to assess safety and performance standards.
• Performed maintenance services, including gasket replacements, coolant flushes and tune-ups.
• Completed repairs and maintenance to major vehicle models to meet safety specifications.
• Vehicle inspection
• Executed routine oil changes to maintain engine performance and longevity.
• Tire rotation
• Mount and balance tire
• Throttle body services
• Rear differential service
• Performed maintenance services, including gasket replacements, coolant flushes, and tune-ups, ensuring vehicle reliability and customer satisfaction.
• Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
• Maintained detailed records of repairs, labor, and parts used to streamline future service processes and enhance service accuracy.
• Inspected damaged vehicles and estimated repair costs, providing transparent assessments that informed customer decisions.
• Monitored shop equipment to maintain safe working condition.