Armondo Garcia
Customer Service Professional
Woodland,CA
Summary
Dynamic, well-spoken, results driven sales & customer service professional whose extensive experience has achieved financial success for a national retail pool company as well as excelled in car sales with 10+ years of customer service experience. Consistently honored for exceeding sales goals and exceeding customer and company expectations. Knowledgeable in all phases of client service. Proven success in establishing and maintaining a loyal customer base.
Slot Attendant skilled at promoting casino amenities and building customer loyalty through exceptional service. Reputation for accurately handling money and updating computer accounts. Delivers excellent guest service and builds casino loyalty. Dedicated customer service representative knowledgeable about diagnosing technical problems and servicing slot machines. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Multi-talented Slot Attendant with proven skills in machine repair, money handling and account management. Highly organized and proactive with a hands-on approach to meeting guest needs. Ready to bring 4 years experience to a fast-paced to new position.
Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Energetic Host with some experience-enhancing customer experiences in a foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Excels in assisting customers and helping other staff. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Dependable warehouse professional. Reliable Forklift Driver enthusiastic about working in team-based settings to accomplish challenging objectives. With 1 year of equipment operation experience. With a clean attendance and safety record.
Overview
20
20
years of professional experience
Work History
Slot Floor Person
Cache Creek Casino Resort
Brooks, CA
01.2018 - 01.2022
- Perform minor slot machine repairs casino such as ticket paper fills, fixing reel tilts, bill validator jams, frozen led screen/touch pad screen errors, fixing/assisting with door jams, troubleshooting and clearing miscellaneous machine errors
- Investigating and recalling previous games played with guests giving explanations to slot game outcomes
- Processing and paying/witnessing canceled credits as well as creating short pay for guests
- Memorizing and explaining casino promotions and give-a-ways to guests
- Was responsible for handling up to $15,000
- Processing slot machine jackpots making use of jackpot stations in swift timely manner
- Received and handled tips received from guests
- Provide excellent customer service with upbeat, positive attitude while assisting and greeting guests. Helping them navigate around and/or finding specific machines when necessary
- Building relationships with new guests as well as maintaining relationships with regulars to help them feel welcome and/or more at home to keep them coming back for more
- Made use of radios and earpiece to communicate with supervisors and fellow co-workers
- Performed and fulfilled ATM kiosk coin fill duties as well as worked with TITO team, re-stocking slot machines which are low on paper, loading them with extras for future use.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Handled money exchanges for customers.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
Slot Ambassador
Thunder Valley Casino Resort
Lincoln, CA
03.2017 - 06.2017
- Perform minor slot machine repairs casino such as ticket paper fills, fixing reel tilts, bill validator jams, frozen led screen/touch pad screen errors, fixing/assisting with door jams, troubleshooting and clearing miscellaneous machine errors
Investigating and recalling previous games played with guests giving explanations to slot game outcomes
Processing and paying/witnessing canceled credits as well as creating short pay for guests
Memorizing and explaining casino promotions and give-a-ways to guests
Was responsible for handling up to $15,000
Processing slot machine jackpots making use of jackpot stations in swift timely manner
Received and handled tips received from guests
Provide excellent customer service with upbeat, positive attitude while assisting and greeting guests. Helping them navigate around and/or finding specific machines when necessary
Building relationships with new guests as well as maintaining relationships with regulars to help them feel welcome and/or more at home to keep them coming back for more
Made use of radios and earpiece to communicate with supervisors and fellow co-workers
Performed and fulfilled ATM kiosk coin fill duties as well as worked with TITO team, re-stocking slot machines which are low on paper, loading them with extras for future use.
Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
Handled money exchanges for customers.
Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
Salesman
Performance Chevrolet
Sacramento, CA
10.2016 - 03.2017
- Negotiated purchase prices and explained sales, warranty and optional products
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections
- Answered telephone and email inquiries from potential customers
- Effectively located merchandise across various stores to address customer needs
- Met customers on lot and in showroom to discuss available vehicles and options
- Located desired vehicles at auctions and other dealerships
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services
- Greeted customers on lot and in showroom to answer questions about brand and available inventory
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity
Retail Store Manager
All Clear Pool and Spas
Sacramento, CA
03.2016 - 08.2016
- Provided customer service by welcoming, greeting and assisting customers, responding to and assisting customer inquiries about pool equipment parts and pool chemistry problems and/or complaints
- Delegating, directing, supervising and assisting employees engaged in chemical sales and pool cleaning methods as well and methods for daily pool care maintenance, keeping track of and doing store inventory
- Providing step-by-step instructions to customers on how to clean up algae infested pools
- Monitored sales activities to ensure daily sales goals are met or exceeded
- Ensuring that customers receive excellent customer service, keeping them coming back for all their pool chemical supply and equipment needs
- Managing or monitoring inventory stock making reorders of items when inventory drops to low levels
- Training and advising staff on swimming pool care and how to handle difficult customers and their individual needs, helping them solve problems
- Assigning employees to specific duties and setting daily sales goals
- Enforcing safety, health and security rules and expectations
- Examined merchandise to ensure that it is correctly priced, displayed and that it functions properly as advertised
- Planed monthly budgets and authorized payment and merchandise returns.
Retail Store Manager
Leslie’s Pool Supplies
Elk Grove, CA
04.2011 - 03.2016
- Led store to rank in district top four in sales
- Managing total store level operations, including staff hiring, training, evaluation and their work schedules
- Handle budget planning and tracking, accounting and payroll
- Planning, reaching and exceeding daily and monthly sales and budget goals to increase store profits
- Overseeing and maintaining staff production by coaching, counseling and disciplining employees
- Planning, monitoring and appraising job results
- Managing inventory control, shipment receiving, merchandising (plan-o- grams) and overall store maintenance
- Identified customer needs while establishing rapport to gain better understanding of their needs and service requirements
- Setting up displays marketing and merchandising by use of plan-o-grams
- Sales promoting and customer informing
- Overseeing day to day store operations and financial statements about profitability ratios store sales growth
- Contributing to and encouraging teamwork atmosphere, leading by example in order to accomplish store growth.
Salesman
Performance Chevrolet
Sacramento, CA
06.2005 - 03.2011
- Negotiated purchase prices and explained sales, warranty and optional products
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites
Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections
Answered telephone and email inquiries from potential customers
Effectively located merchandise across various stores to address customer needs
Met customers on lot and in showroom to discuss available vehicles and options
Located desired vehicles at auctions and other dealerships
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services
Greeted customers on lot and in showroom to answer questions about brand and available inventory
Established and devised strategy to meet personal goals consistent with dealership standards of productivity
Salesman
Maita Chevrolet
Elk Grove, CA
08.2004 - 06.2005
- Negotiated purchase prices and explained sales, warranty and optional products
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites
Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections
Answered telephone and email inquiries from potential customers
Effectively located merchandise across various stores to address customer needs
Met customers on lot and in showroom to discuss available vehicles and options
Located desired vehicles at auctions and other dealerships
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services
Greeted customers on lot and in showroom to answer questions about brand and available inventory
Established and devised strategy to meet personal goals consistent with dealership standards of productivity
Forklift Driver
Campbell Soup Company
Sacramento, CA
06.2003 - 07.2004
- Following strict schedule to deliver proper ingredients to production via Forklift
- Keeping steady pace and always observing safety protocols
- Keeping management informed on what's going on in work areas, as far as what's working and what's not and all safety issues that arise
- Co-existing and communicating with fellow co-workers about work related tasks to ensure steady workflow
- Handling forklift with care and being safe at all times to ensure everybody goes home safe.
- Unloaded trucks and rail cars and moved materials to staging area
- Located proper slots on storage racks and set pallets in place with forklift
- Prevented waste when transferring materials between transport containers and processing equipment
- Inspected equipment for defects
- Unloaded materials and goods at designated locations for best project availability
- Handled multiple tasks simultaneously to maximize work efficiency
Pizza Maker
Papa's Pizzeria
Elk Grove, CA
05.2001 - 04.2003
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Cooked pizza and calzones.
- Coached new workers on store policies, pizza making and dough preparation.
- Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Offered soft drinks, frozen beverages and [Type] immediately after processing payments to deliver simple items quickly to customers.
Host
Applebee's Neighborhood Grill + Bar
Elk Grove, CA
09.2000 - 02.2001
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations and communicated changes to guests.
- Checked and restocked server areas and organized and got change for front counter.
- Answered customer questions about hours, seating and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
Computational Science
Cosumnes River College
Sacramento, CASkills
- 10 years of Sales & Customer Service
- Sales/Upselling and Revenue Generation
- Prospecting and Closing Negotiations
- Troubleshooting/Problem Solving
- 4 Years Slot Attendant Experience
- Money Handling
- Jackpot/Manual Jackpot Processing
- Slot Machine Problem Solving
- Swimming Pool Care and Maintenance
- Retail Management
- Merchandising/Planograms
- Recruiting
- Active Listening
- Cash Register Operations
- Microsoft PowerPoint/Word
Additional Information
- Willing to relocate: Anywhere
- Certifications and Licenses , Gaming License
Timeline
Slot Floor Person
Cache Creek Casino Resort
01.2018 - 01.2022
Slot Ambassador
Thunder Valley Casino Resort
03.2017 - 06.2017
Salesman
Performance Chevrolet
10.2016 - 03.2017
Retail Store Manager
All Clear Pool and Spas
03.2016 - 08.2016
Retail Store Manager
Leslie’s Pool Supplies
04.2011 - 03.2016
Salesman
Performance Chevrolet
06.2005 - 03.2011
Salesman
Maita Chevrolet
08.2004 - 06.2005
Forklift Driver
Campbell Soup Company
06.2003 - 07.2004
Pizza Maker
Papa's Pizzeria
05.2001 - 04.2003
Host
Applebee's Neighborhood Grill + Bar
09.2000 - 02.2001
Computational Science
Cosumnes River College
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