Summary
Overview
Work History
Education
Skills
Timeline
Generic

ARMONDO LOZANO

Dallas

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

9
9
years of professional experience

Work History

Armed Guard

Ferrari Express
01.2023 - Current
  • Preformed regular maintenance on security equipment to ensure proper functioning
  • Checked identification cards of visitors before allowing them entry into the facility
  • Attend training sessions related to safety protocols and emergency response procedures
  • Coordinated with other security personnel to ensure coverage at all times
  • Maintained order and safety while providing customer service and information to facility visitors
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents
  • accountability for merchandise received and delivered following the daily manifest.
  • Utilized back office to create and edit customer delivery orders along with UPS software systems to ship customers valuables domestic/ internationally
  • ship and receive customers Precious Valuables
  • Delivery of Valuables to luxury, Jewelry, Residential and Refinery locations
  • End of day inventory to gather total count of valuables secured in the vault

Manager of Operations

DFW Gun Range & Training Center
09.2020 - 12.2022
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls
  • Delegated tasks appropriate to individual employees to provide development opportunities
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Assessed team member performance and developed improvement plans for weak points
  • Trained, motivated and oversaw team of 10 employees delivering outstanding service to every customer
  • Taught junior employees how to meet operational and sales goals with proactive strategies
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply
  • Accountable for Bihourly drawer audits
  • Accountable for end of day balancing and cash outs for all drawers.
  • complete Cash out/ Balancing reports and secured the drawers in the vault
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Disseminated safety information and monitored employee compliance with regulatory and organizational policies

Customer Service Specialist

Best Buy
06.2019 - 08.2020
  • Documented customer correspondence in CRM to track requests, problems and solutions
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Troubleshot shortages and overages to support quality control efforts
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
  • Trained new hires on products and services, best practices and protocols to reduce process gaps

Loss Prevention Officer

Best Buy
10.2015 - 06.2019
  • Monitored and supervised customer's activities in store to detect signs of attempted theft
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft
  • Partnered with store managers on basis to conduct loss investigations
  • Gathered loss control data and compiled information into reports for submission to appropriate customers

Education

Some College (No Degree) - Basics Education and Training

Brookhaven College
Dallas, TX

High School Diploma -

RL Turner High School
Farmers Branch, TX
06.2016

Skills

  • Point of Sale Systems
  • Administration and Reporting
  • Verbal and Written Communication
  • Managing Operations and Efficiency
  • Calm Under Pressure
  • Good Judgment
  • Technical Proficiency
  • Documentation and Reporting
  • Business Unit Oversight
  • Negotiation and Conflict Resolution
  • Inter-Department Collaboration
  • Teamwork and Collaboration
  • Professional and Courteous

Timeline

Armed Guard

Ferrari Express
01.2023 - Current

Manager of Operations

DFW Gun Range & Training Center
09.2020 - 12.2022

Customer Service Specialist

Best Buy
06.2019 - 08.2020

Loss Prevention Officer

Best Buy
10.2015 - 06.2019

Some College (No Degree) - Basics Education and Training

Brookhaven College

High School Diploma -

RL Turner High School

Similar Profiles

CREATE PROFILE
ARMONDO LOZANO