Armonee Jones
Prattville
Summary
Highly vigilant and reliable with experience in maintaining secure environments for various establishments including retail, corporate, and event settings. Skilled in monitoring surveillance equipment, conducting patrols, and managing access control with keen observation abilities to detect suspicious activities and enforce property rules. Proven track record in de-escalating potential conflicts and effectively communicating with law enforcement to ensure safety and security. Demonstrated impact in previous positions by reducing incidents of theft and ensuring the well-being of employees and visitors through proactive security measures.
Overview
5
5
years of professional experience
Work History
Security Guard
Allied Universal Security Services
Duncan
10.2024 - 05.2025
- Monitored premises to ensure safety and security of property and personnel.
- Conducted routine patrols to detect and prevent unauthorized activities.
- Responded to alarms and incidents, promptly assessing situations as needed.
- Enforced access control by checking identification of visitors and employees.
- Maintained detailed logs of daily activities, incidents, and observations for review.
- Collaborated with local law enforcement during investigations or emergencies as required.
- Assisted in emergency response procedures, ensuring safety protocols were followed.
- Provided excellent customer service while addressing inquiries from employees and visitors.
- Responded to alarms, emergencies, and disturbances.
- Conducted daily security patrols of assigned areas.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Provided customer service assistance to staff and visitors in a professional manner.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Investigated suspicious activity and reported findings to management.
- Observed surveillance cameras for any suspicious activity or intruders.
Customer Service Representative
Amazon remote
Prattville
01.2023 - 01.2025
- Resolved customer inquiries via phone and email, ensuring prompt and effective solutions.
- Resolved customer issues and concerns efficiently, ensuring high levels of satisfaction.
- Addressed and resolved customer inquiries and concerns during product usage, enhancing customer satisfaction.
- Assisted customers with product-related issues, providing effective solutions to improve user experience.
- Documented call details to support auditing and reporting processes.
- Recorded call-related information for auditing and reporting purposes.
- Updated and maintained customer information to ensure accuracy and efficiency.
- Managed customer data updates to maintain accurate records.
- Promoted new services to existing customers, enhancing their service experience.
- Upsold additional services to current customers, increasing overall satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Cashier Assistant Manager
Forever 21
Greenville
12.2023 - 05.2024
- Assisted customers with product inquiries and transaction processes.
- Managed cash register operations and ensured accurate cash handling.
- Supervised cashier team, providing training and support on best practices.
- Coordinated daily staff schedules to optimize coverage during peak hours.
- Maintained inventory levels and processed merchandise deliveries efficiently.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Implemented store policies to enhance operational efficiency and compliance.
- Conducted regular audits of cash drawers to maintain financial integrity.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Performed duties of a cashier when needed during peak periods or staff shortages.
- Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
- Resolved customer disputes in a timely manner while adhering to company policies.
- Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
- Provided feedback to management regarding employee performance issues or opportunities for improvement.
- Performed administrative tasks such as filing paperwork or preparing documents for audits.
put to light
Hibbett Sports Warehouse
Alabaster
09.2021 - 06.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Managed household errands and other essential duties.
Customer Service Representative
Consumer Cellular
Prattville
07.2020 - 05.2022
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information to enhance customer understanding and satisfaction.
- Collaborated with team members to streamline service processes.
- Utilized company software to track and manage customer interactions.
- Managed customer complaints effectively, ensuring a positive experience.
- Documented customer feedback for continuous improvement efforts.
- Maintained accurate records of customer transactions and interactions.
- Participated in training sessions to improve service skills and knowledge.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
High School Diploma -
K12
Eufaula, AL05-2020
Skills
- Surveillance monitoring
- Access control
- Emergency response
- Incident reporting
- Threat assessment
- Customer relationship management
- Problem solving
- Communication skills
- Safety compliance
- Attention to detail
- Surveillance
- Sensitive information handling
- Team collaboration
- First aid administration
- Law enforcement liaison
- ID verification
- Crowd control
- Crime prevention
- Background checks
- Alarm systems
- Asset protection
- Guard post rotation
- Baggage screening
- Reporting skills
- Customer service
- Data entry
- Call handling
- Leadership
- Proofreading
- Live chat support
- Calm demeanor
- Verbal and written communication
- Research
- Client relations
- Service upselling
- Stress management
- Minute taking
- Positive and professional
- Dispute resolution
- Email management
- Opening and closing accounts
- Hardware troubleshooting
- System maintenance
Timeline
Security Guard
Allied Universal Security Services
10.2024 - 05.2025
Cashier Assistant Manager
Forever 21
12.2023 - 05.2024
Customer Service Representative
Amazon remote
01.2023 - 01.2025
put to light
Hibbett Sports Warehouse
09.2021 - 06.2023
Customer Service Representative
Consumer Cellular
07.2020 - 05.2022
High School Diploma -
K12