Armonie Bond
Savannah,GA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior HR Staffing Specialist
Horizon Staffing Agency
Savannah, GA
02.2022 - Current
- Develop and implemented employee recruitment strategies to attract qualified professionals.
- Create reports detailing employee turnover statistics, absenteeism patterns, or disciplinary actions taken against workers.
- Conduct new hire orientation and onboarding activities, ensuring compliance with all applicable regulations.
- Organize events such as company picnics or holiday parties aimed at boosting morale within the workforce.
- Ensure compliance with labor laws through periodic audits of payroll documents.
- Analyze organizational performance and identified areas for improvement in HR processes.
- Provide guidance on benefits programs, such as health insurance, retirement plans, tuition reimbursement.
- Resolve conflicts between employees by listening to issues and providing appropriate solutions.
- Investigate complaints from employees regarding unfair treatment or other grievances.
- Maintain accurate records of personnel files containing confidential information about individual employees.
- Collaborate with department heads to ensure effective communication between departments throughout the organization.
- Interview new employees and completed background checks.
- Establish and maintain trusted relationships around organization to optimize business and employee experience.
Lead Guest Service Representative
Holiday Inn Savannah Historic District
Savannah, GA
06.2021 - 02.2022
- Coordinated with other departments such as housekeeping and engineering when needed for guest requests or problem resolution.
- Created a positive work environment by promoting teamwork among employees.
- Maintained accurate records of all transactions for auditing purposes.
- Responded promptly to customer feedback regarding product quality or service issues.
- Handled escalated customer complaints in an efficient manner while maintaining a professional attitude.
- Developed strategies for improving customer satisfaction levels with the organization's products or services.
- Ensured proper cash handling procedures were followed at all times.
- Maintained accurate records of guest interactions and transactions.
- Trained new staff on company policies, procedures, and standards of performance.
- Adhered strictly to safety regulations set forth by the organization.
- Monitored the performance of guest services staff members to ensure quality service delivery.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
Front Desk Receptionist
Aspen Dental
Savannah, GA
06.2019 - 06.2021
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled sensitive information in a confidential manner.
- Assisted with scheduling appointments for clients and visitors.
Education
Bachelor of Science - Human Resources
Pennsylvania State University
University Park, PA09-2027
High School Diploma -
Jenkins High School
Savannah, GA05-2019
Skills
- Data-driven decision-making
- Talent Acquisition
- Resume Screening
- Background Checks
- Organizational Development
- Diversity and Inclusion
- HR policies and procedures
- Labor Laws Compliance
- Procedure Compliance
- Personnel Management
- Termination Documentation
- Pre-Employment Screening
- Financial Analysis
- Drug Testing
- Human Resources Support
- Multitasking
- Interpersonal Communication
- Talent management
- Analytical and Critical Thinking
- Time Management
- Contract Negotiation
- Business Intelligence
- Training development
- Adaptability
Certification
- Driver's License
- Professional In Human Resources
Additional Information
Experienced, Staffing Specialist with more than 6 Years' experience of Technology and Client Relations
State
GA
Zip
31419
City
Savannah
Personal Information
Relocation: Anywhere
Awards
Best Staffing Agency in Costal Georgia
Accomplishments
- Promoted Senior Staffing Specialist
Timeline
Senior HR Staffing Specialist
Horizon Staffing Agency
02.2022 - Current
Lead Guest Service Representative
Holiday Inn Savannah Historic District
06.2021 - 02.2022
Front Desk Receptionist
Aspen Dental
06.2019 - 06.2021
Bachelor of Science - Human Resources
Pennsylvania State University
High School Diploma -
Jenkins High School
- Driver's License
- Professional In Human Resources
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