Armonie Green
Summary
Office Management professional with 7 years of experience. Proven track record in managing teams, ensuring cleanliness and maintenance standards, and implementing training programs to enhance staff skills. Skilled in office administration, guest services, and laundry operations. Proficient in managing budgets, coordinating travel arrangements, and maintaining confidentiality of sensitive information. Possesses strong leadership skills, with a focus on fostering a positive work environment and promoting teamwork and employee morale.
Overview
7
7
years of professional experience
Work History
Executive Housekeeper Supervisor
Holiday Inn Express
06.2021 - Current
- Managed a team of 10-13 housekeeping staff, overseeing daily operations and ensuring cleanliness and maintenance standards were met; Implemented training programs to enhance the skills and knowledge of housekeeping staff, leading to improved performance and guest satisfaction; Conducted regular meetings with housekeeping staff to communicate updates; Maintained inventory control for cleaning supplies and equipment, optimizing stock levels while minimizing costs; Scheduled work shifts for housekeeping staff based on occupancy levels, ensuring adequate coverage at all times; Demonstrated strong leadership skills by fostering a positive work environment that promoted teamwork and employee morale; Mentored new hires by providing guidance on job responsibilities, company policies and safety procedures.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
Front Office Manager
Holiday Inn Express, MOBILE
11.2024 - 04.2025
- Ensure guest satisfaction and overall efficiency of front office operations, to train and ensure staff is prepared to provide excellence to our guests and visitors at all times
- Oversee financial management,including budget preparation, invoicing, and coding, as well as schedule coordination for all departments
- Daily bank deposits, inputting daily revenue rates, and scheduling meeting room usageassurine all documents are signed and monies are received.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Administrative Office Manager
God of Another Chance Ministry
09.2020 - 05.2021
- Maintained office supplies inventory; Developed and implemented efficient filing systems, resulting in improved document organization; Coordinated travel arrangements, including booking flights, hotels, and transportation; Assisted with budget tracking by monitoring expenses and reconciling invoices;
- Maintained confidentiality of sensitive information while handling administrative tasks; Manage incoming/outgoing mail distribution efficiently on a daily basis
- Maintained personnel records and updated internal databases to support document management.
- Created and managed project plans, timelines and budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Assistant Housekeeping Manager
Holiday Inn Express
10.2019 - 03.2020
- Assisted the housekeeping supervisor in overseeing daily operations and ensuring cleanliness standards were met; Performed regular inspections to ensure rooms were cleaned to company standards, addressing any deficiencies promptly; Collaborated with maintenance department to coordinate repairs and maintenance tasks, ensuring minimal disruption to guests; Responded promptly to guest requests or complaints regarding housekeeping services, resolving issues effectively and maintaining high guest satisfaction ratings; Collaborated with other departments such as front desk to ensure seamless coordination between guest services; Coordinated deep cleaning projects during low occupancy periods to maintain overall cleanliness standards.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Front Desk Agent/Night Audit
Holiday Inn Express
11.2017 - 10.2019
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival; Efficiently managed guest reservations, including check-ins, check-outs, and room assignments; Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction; Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience; Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail; Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed; Trained new front desk agents on standard operating procedures and customer service best practices.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Science - Business Administration And Management
University of Mobile
Mobile Al05-2026
High School Diploma -
C.F. Vigor High School
Prichard Al05-2014
Skills
- Excellent time management skills
- Management
- Cash Handling
- Customer Service
- Guest Services
- AP / AR Experience
- Front Office Management
- Chargebacks
- Housekeeping
- Expense tracking
- Document management
- Meeting planning
- Decision-making
- KPI tracking
Timeline
Front Office Manager
Holiday Inn Express, MOBILE
11.2024 - 04.2025
Executive Housekeeper Supervisor
Holiday Inn Express
06.2021 - Current
Administrative Office Manager
God of Another Chance Ministry
09.2020 - 05.2021
Assistant Housekeeping Manager
Holiday Inn Express
10.2019 - 03.2020
Front Desk Agent/Night Audit
Holiday Inn Express
11.2017 - 10.2019
Bachelor of Science - Business Administration And Management
University of Mobile
High School Diploma -
C.F. Vigor High School
Similar Profiles
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Emma NandEmma Nand
Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)
Abdul BhedaAbdul Bheda
Regional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/MarriottRegional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/Marriott
Faruk BhalooFaruk Bhaloo
Airport Shuttle Driver at Holiday Inn YVR Airport & Holiday Inn ExpressAirport Shuttle Driver at Holiday Inn YVR Airport & Holiday Inn Express
Melissa PayneMelissa Payne
Housekeeper promoted to Executive Housekeeping Supervisor at MCR HotelsHousekeeper promoted to Executive Housekeeping Supervisor at MCR Hotels