Armonie Veazy
Boston,MA
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
12
12
years of professional experience
Work History
Personal Care Attendant
Tempus Unlimited
03.2024 - Current
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Admitting/ED Registrar
Mass Eye and Ear Infirmary
03.2024 - 05.2024
- Greet and register patients upon arrival to the emergency department, obtaining and verifying all necessary demographic and insurance information.
- Schedule patient appointments for follow-up visits as needed.
- Monitor and manage work queues to ensure timely completion of registration and admission tasks.
- Serves as a resource for patients and others with questions regarding registration, insurance eligibility, and patient admission.
- Collaborate with interdisciplinary teams to facilitate smooth patient flow and efficient care delivery in the ED.
Patient Access Representative
Mass Eye and Ear Infirmary
08.2022 - 03.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions
- Verified insurance eligibility and coverage for patients, collect copays.
- Used EPIC to check in/check out patients, and schedule appointments
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Access Support Specialist
KNF&T Staffing
04.2022 - 08.2022
- Gathered demographic and insurance information to register patients for medical appointments
- Verifies registration information in call center and with patients seen in outpatient clinics
- Ensure proper billing for services provided
- Proactively identified potential areas for improvement within the call center operations, offering suggestions to management for enhancing overall efficiency and customer experience.
Security Officer
Securitas
10.2020 - 12.2021
- Conducting at least 5 patrols, interior and exterior, each shift.
- Greet persons entering the establishment, determine the nature and purpose of the visit and direct or escort them to specific destinations.
- Offered detailed daily reports that outlined each child's activities.
Assistant Infant-Toddler Teacher
Sunrise Learning Academy
06.2019 - 12.2019
- Develop lesson plans and learning goals with the Lead teacher.
- Arrange educational activities outside the classroom.
- Regularly communicate with family members and other staff to meet the individual needs of each student.
Front End Cashier
CVS Health
07.2018 - 05.2019
- Accurately operate a cash register.
- Acknowledge customers by giving a warm and friendly greeting.
- Maintaining sales floor by restocking shelves and updating pricing information.
Retail Sales Associate
GAP Inc
10.2016 - 02.2018
- Supervise a team of at least 5 employees each shift, and establish priorities within the store.
- Handle customer service and relation issues, such as complaints or problematic returns.
Sales Associate
Primark
10.2015 - 02.2016
- Ensured merchandise was available to customers.
- Managed fitting room, ensuring smooth operation and cleanliness of area.
After School Counselor
St Stephen's Youth Program
07.2013 - 08.2015
- Supported staff in implementation of enrichment programs for youth.
- Acted as a mentor and positive role model for youth ages 5-7.
- Implemented age-appropriate, child-centered small and large group activities for youth.
Education
High School Diploma or GED -
O’bryant School of Mathematics And Science
Roxbury, MA06-2016
Skills
- Work Queue Management
- EPIC Program Utilization
- Call Management
- Billing Accuracy
- Cash Wrap Operations
Timeline
Personal Care Attendant
Tempus Unlimited
03.2024 - Current
Admitting/ED Registrar
Mass Eye and Ear Infirmary
03.2024 - 05.2024
Patient Access Representative
Mass Eye and Ear Infirmary
08.2022 - 03.2024
Access Support Specialist
KNF&T Staffing
04.2022 - 08.2022
Security Officer
Securitas
10.2020 - 12.2021
Assistant Infant-Toddler Teacher
Sunrise Learning Academy
06.2019 - 12.2019
Front End Cashier
CVS Health
07.2018 - 05.2019
Retail Sales Associate
GAP Inc
10.2016 - 02.2018
Sales Associate
Primark
10.2015 - 02.2016
After School Counselor
St Stephen's Youth Program
07.2013 - 08.2015
High School Diploma or GED -
O’bryant School of Mathematics And Science
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