Summary
Overview
Work History
Education
Skills
Timeline
Generic

Armontasha Whitson

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure. Outgoing and friendly.

Overview

4
4
years of professional experience

Work History

Barista and Barista Trainer

Starbucks
07.2021 - Current
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new employees in groups and in one-on-one scenarios.
  • Handled cash and processed payments accurately to avoid errors.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new baristas on operational procedures and beverage preparation techniques, fostering team development.

Host/ Barista

Roz Grill
07.2024 - 01.2025
  • Greeted and seated guests, ensuring optimal dining experience through attentive service.
  • Managed waitlist and reservations, optimizing table turnover and guest flow.
  • Collaborated with kitchen staff to communicate guest orders and dietary restrictions efficiently.
  • Trained new hosts on company policies, customer service standards, and reservation systems.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Master of Science -

Arizona State University
Arizona City, AZ
06-2027

Skills

  • Punctual and on time
  • Excellent Verbal and written communication
  • Strong analytical and problem solving skills
  • Ability to work independently to manage multiple ongoing projects
  • Positive and Professional
  • Attention to detail
  • Team player
  • Customer service
  • Problem resolution

Timeline

Host/ Barista

Roz Grill
07.2024 - 01.2025

Barista and Barista Trainer

Starbucks
07.2021 - Current

Master of Science -

Arizona State University

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